Digital Transformation Manager

4 months ago


Randburg, South Africa IMCD Full time

**Digital Transformation Manager**

The Digital Transformation Manager will be working within the Technical Solution Team of IMCD SA and will report into the Supply Chain Manager. This position requires a detail oriented and self-starting individual with the ability to rapidly learn and take advantage of new concepts, business models, data and technologies.

**Person Profile: Targeted Skills & Capabilities**

Our new team member, should have at least three years’ work experience in a similar position and a keen interest in digital transformation.

You also have:

- A BSc degree in Computer Science or equivalent
- Solid knowledge of phases of software development lifecycle and project management methodologies
- Specialized in gathering and analysing information able to design, read and understand business processes in all different levels, that are flexible and adaptable to IMCD’s needs.
- Relevant Salesforce platform experience
- Relevant JD Edwards platform experience
- Relevant Office 365 and Sharepoint experience
- An interest in coding and App Development
- Proactive attitude and pragmatic mindset and able to effectively work in cross-functional teams.
You are fluent in English (both verbally and in writing)

**The position is responsible for**:

- Work in the digital team with primary focus on group tools (CRM, ERP, B2B Commerce, BI, EDI) and local initiatives related (automated) processes such as digitalising manual processes.
- Analysis, evaluation, and translation of business user requests into user stories and delivering to architects and developers.
- Work with the business to design effective and efficient solutions.
- Contribute to building, testing and document of the solutions.
- Work with release responsible colleagues to ensure that production releases are planned out with mínimal or no disruption to customers, principals, and business users.
- Participate in project and change management initiatives. Execute delegated tasks.
- Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope.
- Maintain certifications and continually explore solution capabilities of the Salesforce ecosystem and technical architectures.
- Support key users: provide and structure hands-on second line support on the fully implemented Salesforce solution including reports & dashboards as well as on template and translation related matters.
- Drive support of user issues, questions within the framework of the CoE and TopDesk.
- Assist management, throughout the organisation, with the development of their user adoption and growth in using system functionality.
- Manage & Use of Chatter Groups; to provide solutions to (key) users via this channel and ensure user needs are addressed timely and accurately.
- Help identify platform enhancements, best practices for governance and processes based on user experiences and training feedback and gaps and share recommendations with CoE team. Participate in scrum teams for launch of new functionalities.
- Develop success stories with success cases from end users to demonstrate the value around how Salesforce is used.
- Maintain a structured key-user team to aid with day-to-day queries.
Provide local support where key-user is unable to support.

**Expected Qualification/Education**:
BSc Degree in Computer Science or equivalent

**Work Experience**:
3-5 Years

**Primary Job Location**:
This position is based at 275 Oak Avenue, Randburg, South Africa

**Travel**:
Minimal

**IMCD Offers**

IMCD is a commercial organisation and entrepreneurship is in our genes. Just like all the other colleagues at IMCD, you will get a lot of room to act and develop yourself broadly within your field. Besides excellent working conditions IMCD offers:

- Being part of a fast-growing international company with an entrepreneurial culture
- Working within an AEX stock listed company with presence in over 60+ countries
- A competitive Cost to Company remuneration package including benefits.



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