Service Centre Manager

2 weeks ago

Johannesburg, South Africa Valor Hospitality Full time

Key responsibilities include:

- Managing job allocation and job flow in the service centre, including job scheduling and labour allocation for day-to-day operations.
- Coordinating resources, both operational and human, schedules, and activities to effectively manage jobs and ensure customer satisfaction.
- Facilitating and implementing changes to improve and develop services and identifying opportunities for improvement within the Service Centre.
- Providing technical guidance and positive leadership to the Service Centre team and ensuring quality work from all technicians.
- Leading and participating in strategic expansion projects and working closely with senior management to report on overall efficiency and performance of Service Centres nationally.
- Investigating customer complaints and concerns arising from product failures and suggesting appropriate solutions and discussing with management team to identify appropriate course of action.

To be considered for this role, you should have:

- A relevant Bachelor's degree.
- **_ 5-7 years of strategic managerial experience in similar environments working as a Service Centre Manager for a company that deals with catering equipment or similar products._**:

- Strong financial acumen, analytical and strategic management skills.
- Excellent interpersonal skills, and ability to work with people at various levels.
- A commitment to quality in all aspects of service delivery, and ability to look beyond the initial customer enquiry and identify other business opportunities.
- Good interpersonal, negotiation, customer relations and resources management skills.
- A customer service, quality and productivity-focused mindset.
- Computer literacy, including SAP, Excel, and Word.
- Excellent problem-solving and communication skills.
- Ability to identify problems and implement solutions.
- Attention to detail, and ability to work towards established deadlines.
- A team player mentality and ability to take control of a situation.
- Ability to express oneself to co-workers and customers, particularly with respect to technical matters if required.
- Working experience as a Service Centre Manager for a company that deals with catering equipment or similar products is required.

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