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Front of House Manager
3 weeks ago
**Job Context**:
Servest Catering,a division of the Servest Group is seeking to employ an experienced Front of House Manager.The Front of House Manager will be responsible for the day-to-day operation and management of the main canteen, as well as help in catering operations. They are responsible for supervising front of house staff and for reporting to the Project Manager.
**Minimum Requirements**:
- Matric and a tertiary qualification in a hospitality field
- 2+ years restaurant /canteen experience
- Excellent customer service and interpersonal skills
- Organized and capable of multi-tasking with attention to detail
- High standards of personal hygiene and personal appearances
- Ability to be on feet for several hours at a time
- Experience using POS systems preferred
**Duties & Responsibilities**:
- Manage a team of front of house staff including scheduling, training, and generalsupervision
- Oversee that all opening and closing duties of the canteen are completed correctly and that cleanliness and maintenance are maintained
- Responsible for daily and the correct operation of the POS systems
- Inventory and maintenance of par levels for front of house items and those used
within the canteen
- Providing excellent customer service to guests and excellent leadership to
employees
- Enforce and monitor all health, safety, and sanitation standards in their area
- Assist with catering function management
- Handle guest complaints according to provided guidelines
- Work closely with the Back of House / Kitchen Manager to provide a seamless experience
- Responsible for quality assurance of products leaving the canteen
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