QA Assistant

**Role purpose** In this role, you should be able to function as an integral member of an agile team (Scrum). Focus areas will include following defined test approaches, test design, test execution, defect management and reporting as a member of the Scrum team. **Specific duties** **Responsibilities**: - Work with Scrum team members to gather testable...

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

**MAIN PURPOSE OF THE JOB**: - To attend quality assurance calibration sessions to ensure consistency of monitoring and evaluation processes - Assist the training department where required to support the overall Quality assurance process - To build an open, honest and transparent route of communication between Quality Assurers, Agents, Team Managers, and...

A respected real-time Fintech with an impressive existing, and rapidly growing, African footprint is seeking a tenacious IT Governance Officer to join their leading team of experts. You will be joining a team of Engineers, Developers and QA’s, etc. Reach out today to find out more. You will be responsible for Governance, Risk and Compliance (GRC) and...

A respected real-time Fintech with an impressive existing, and rapidly growing, African footprint is seeking a tenacious IT Governance Officer to join their leading team of experts. You will be joining a team of Engineers, Developers and QA’s, etc. Reach out today to find out more. You will be responsible for Governance, Risk and Compliance (GRC) and...

**RESPONSIBILITIES**: - Deal with banking queries. - Assist in the day-to-day problem solving, call query resolution and thinking outside the box in different scenarios. - Address escalated issues including customer complaints, aggressive and unreasonable callers and provide support to the Team Leaders and QA’s. - Fraud monitoring, investigating, and...

**RESPONSIBILITIES**: - Deal with banking queries. - Assist in the day-to-day problem solving, call query resolution and thinking outside the box in different scenarios. - Address escalated issues including customer complaints, aggressive and unreasonable callers and provide support to the Team Leaders and QA’s. - Fraud monitoring, investigating, and...

To develop innovative new products (for in-house brands and third parties) according to innovation document briefs and to improve existing products and manufacturing processes through reformulation and procedure evaluations. **Responsibilities**: - Develop innovative new products according to briefs from the Marketing department and third party clients -...

**Responsibilities**: - Daily / Weekly / Monthly reporting - Major outages affecting the contact centre - Identify operational issues and investigate, implement, and track improvements. - Manage the daily operations of the team including punctuality, response times issues, outages on the desk. - Take calls that agents can’t handle and be available when...

We have exciting & challenging positions available for individuals who are highly meticulous and experienced, who enjoys working in a performance driven environment. The purpose of the Contact Centre Consultant is to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company...

**Main Purpose of the Job**: The Mweb Sales division in Cape Town currently has a vacancy for a Quality Assessor reporting to the Process and Quality Manager. The primary objective of the Quality Accessor is to enhance customer experience and ensure agents compliance by assessing call center calls according to set outcomes. The Quality Accessor is...

Fantastic opportunity available for a Junior Quantitative Analyst to join an established and respected team. Exciting opportunity to work with new leading technology in the investment management space. Bring your passion for the industry and your 1-3 year’s quants experience and knowledge of the various asset classes, into a role that is a good blend of...

**KEY RESPONSIBILITIES** *** **Strategy and Development** - Contribute to the creation and implementation of best practice capacity planning vision, strategy, policies, processes and procedures to aid and improve operational performance - Contribute to new business initiatives and projects and review and communicate the impact on Quality Management Systems...

**Purpose of the role** **Key Performance Areas** **Drive effective and efficient quality assessments** - Assess our quality as pre-determined by call monitoring sheet ensuring that 9 reps per day (18 calls) are achieved - Relate feedback and results in a manner that maintains and enhances self-esteem with the view of highlighting and coaching to ensure...

Products - Remote - Full TimeTestRail is seeking an L2 Technical Support Engineer to join our team. If you have outstanding troubleshooting skills and enjoy working with development and testing tools, we want you to join our award-winning support team.​TestRail is a world-class test management solution that helps quality assurance (QA), engineering, and...

Products - Remote - Full TimeTestRail is seeking an L2 Technical Support Engineer to join our team. If you have outstanding troubleshooting skills and enjoy working with development and testing tools, we want you to join our award-winning support team.​TestRail is a world-class test management solution that helps quality assurance (QA), engineering, and...