![TESTRAIL](https://media.trabajo.org/img/noimg.jpg)
L2 Support Engineer
1 month ago
TestRail is seeking an L2 Technical Support Engineer to join our team. If you have outstanding troubleshooting skills and enjoy working with development and testing tools, we want you to join our award-winning support team.
TestRail is a world-class test management solution that helps quality assurance (QA), engineering, and development teams speed up testing, improve product quality, and ship releases faster. More than 11,000 organizations like NASA, Apple, Microsoft, Activision Blizzard, and Amazon trust TestRail to power their QA and test management processes.
Job Description
Help customers troubleshoot issues via email, phone and desktop sharing.Answer product related and technical customer queriesGuide new customers through their product evaluation and answer their technical questions.Support Enterprise customers remotely with installing, updating and maintaining TestRail.Work on numerous business and self-oriented initiatives year over yearLiaison with Product and Dev team to ensure resolution of high priority bugs and timely deployment of feature requestsAssist L1 engineers with ongoing investigationsRepresent Quality in Support in any customer interaction-
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