Client Service and Retention Consultants
1 day ago
**Client Service Consultants**
**Key Responsibilities**:
- Resolving client queries dealing with:
- Debt counselling;
- Additional financial services/products;
- The National Credit Act;
- Short/non-payment queries;
- Payment and debit order queries;
- Balances;
- Credit reports.
- Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
- Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times;
- Educating and referring clients to the Company self-service client portal;
**Minimum Requirements**:
- Grade 12;
- **2 years customer service experience **in a contact centre (Preferably Financial Services);
- Additional tertiary or related qualifications will be advantageous.
- Criminal clear
**Key Competencies**:
- Excellent verbal and written communication skills;
- Excellent listener;
- Excellent time management;
- Analytical;
- Problem solver;
- The urgency to attend to client queries and resolve them;
- Ability to work well in a team environment;
- Financial acumen;
- High levels of honesty, accountability, and integrity
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