Senior Client Services Manager

3 months ago

Cape Town, South Africa Exceed Recruitment and Human Resource Consultants Full time

**Reference**: 9300 NB
**Consultant**: Nine Broodryk

Understand products and services offered by the business. Analyse monthly fund performances and support with preparation of monthly business reports, third-party fund units report and updating and adding client accounts on our third-party funds supplier for our active investment client strategies.
Support with the monthly fund switches and annual re-balancing of fund portfolios and regular monitoring of funds and accounts on various platforms.
Process and execute financial advisor and client instructions whilst adhering to operational processes and minimising operational errors (including new client business submissions, pension investment transfers and monthly fund switches).
Assist, and where necessary oversee, opening of new client accounts, support with phasing of various investment accounts and help implement any changes required to client accounts, trading accounts disbursements etc.
Engage and manage other staff engagement with investment houses to give effect to instructions to: open accounts, switch investments, close accounts, obtain investment statements and tax information as required.
Validate all types of instructions processed in the platform system for quality, data integrity, accuracy, completeness and compliance with relevant legislation.
Updating Client Care documents and business documents to required standards for submissions.
Ensure client interactions are handled timely, courteous and in a professional manner with comprehensive and quality responses.
Monitor all active cases daily and confirm and communicate all processed instructions to clients and financial advisers.
Support with the resolution of issues identified from daily platform messages and ensure these are addressed and dealt with in a timely manner.
Review and oversee accuracy of annual client portfolio data submitted to clients.
Assist with SA and UK regulatory and compliance requests and audits.
Support with the management of the client database with adequate, complete, valid and necessary records and provide timely weekly case update reports to advisers.

**Qualifications**:
Wealth Management or equivalent qualification (min.120 Credits NQF5/6)
Certified Financial Planner (CFP) or similar would be to your advantage
Understanding of the financial planning process
At least 5 years Financial Services Industry work experience in a senior role
Be able to learn and gain technical knowledge quickly and easily
Attention to detail is extremely important together with analytical thinking skills
Able to interact and relate wit clients and different advisers of all levels

**How to Apply**:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.

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