Client Service Agents

1 day ago


Cape Town, South Africa Intelligent Debt Management Full time

**Client Service Consultants**

**What you can expect in this role, as an IDM'er**
- Knowledge and experience gained within the Financial Services Industry
- A development journey that will make way for your Client Service Career growth path
- Bursaries
- Medical Aid, Retirement Annuity company contribution, Employee wellness initiative and internal training
- A culture of collaboration and connection

**Key Responsibilities**:

- Resolving client queries dealing with;
- Debt counselling;
- Additional financial services/products;
- The National Credit Act;
- Short/non-payment queries;
- Payment and debit order queries;
- Balances;
- Credit reports.
- Effective referral of clients to other products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
- Driving towards achieving client retention, PDA collection, admin fee collection, query resolution turnaround times;
- Educating and referring clients to the Company self-service client portal;

**Minimum Requirements**:

- Grade 12;
- **1+year customer service experience in a contact centre (Preferrably Financial Services);**:

- Additional tertiary or related qualifications will be advantageous.
- Criminal clear

**Key Competencies**:

- Excellent verbal and written communication skills;
- Excellent listener;
- Excellent time management;
- Analytical;
- Problem solver;
- Urgency to attend to client queries and resolve them;
- Ability to work well in a team environment;
- Financial acumen;
- High levels of honesty, accountability and integrity



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