National Field Service Manager

2 weeks ago

Johannesburg, South Africa Globe 24-7 Full time

Job ID
- #BH-6605
- Category
- Mining
- Location
- Johannesburg, South Africa
- Job Type
- Full Time
- Posted Date
- 14 June 2023
- Closing Date
- 12 July 2023

**The Company**
Globe 24-7 in partnership with a key client in South Africa are working together to source experienced and qualified talent for their manufacturing operation providing bulk conveyor components to the mining industry.

**The Role**
The incumbent will be responsible for managing our field service teams, executing efficient planning and dispatch of work orders, and directing the daily operations of the Service Department.

**The Responsibilities**
- Develop field service plans, programs, and staffing schedules to meet company and customer needs.
- Dispatching of service and installations teams - actively managing and maintaining team schedules on a day-to-day basis and updating technician calendars
- Liaising with relevant parties when planning and scheduling jobs - including internal sales, dispatch, sales reps and customers
- Advise call out details and parts required and product deliveries with sales and service teams
- Ensuring SLA’s are met (installations, maintenance)
- Calculating the most cost effective & efficient routes
- Perform all standard manager duties including hiring, training, appraisal, counselling, and discipline.
- Compile and analyse field service data and provide insightful reports to senior management, focusing on optimization, cost control, customer service standards and continuous improvement.
- Develop service contract options that best meet customer needs while maximizing revenue and profits. Support the sales team by providing timely, quality, and efficient service to customers.
- Delegate and direct service tasks, monitor progress, and manage service team members to meet the team’s objectives and sales goals.
- Execute personnel skill assessments to identify areas that need improvement. Administer performance reviews routinely and provide appropriate feedback and corrective actions when necessary.

**The Requirements**
- Grade 12 qualification, relevant tertiary qualification is advantageous.
- A minimum of three years’ experience in maintenance planning, scheduling and dispatching of service technicians in a mining environment.
- Strong people management skills, administrative skills, highly organized, motivated, and ability to manage own time effectively.
- Strong communicator, proactive, systematic and diligent.
- Familiarity with mechanical components on the conveyor system is a bonus.
- Proficiency in CRM and Service management systems, MS Excel.
- Bilingual (English and Afrikaans).

**The Rewards**
The position offers a competitive remuneration package, the role is permanent and includes several employee benefits. The role is based in Johannesburg.

**Contact Us

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