Field Service Technician

2 weeks ago

Johannesburg, South Africa Kuba Pay Ltd Full time

Field Service Technician

We are looking for a Field Service Technician to conduct daily corrective maintenance on automatic fare gates, ticket vending machines, parking gates and station control terminals. You will need proven field service experience and have the ability to troubleshoot, test, repair and service technical equipment throughout the Gauteng region. The position requires working on flexible shifts and changing work schedules. Because of flexible changing shifts, own transport is a requirement. This position requires a background in IT and electronic diagnostics and repair.

About Kuba

We are a fast-growing SaaS company with offices in South Africa, Italy, UK, France, and the US. We believe that efficient public transport is key to delivering positive, sustainable change.

Whether used to connect home and healthcare, education and employment, families and friends, cut emissions, boost the local economy, remove societal barriers and open new opportunities, our ticketing service aims to improve lives worldwide.

Kuba is in the transport sector, but we are a technology provider that enables Ticketing-as-a-Service (TaaS). We offer cutting-edge ticketing technology coupled with broad practical sector experience to deliver Kuba's Clever-as-a-Service.

It's an exciting time to work at Kuba as we are accelerating into an incredible period of growth, and you'll have a chance to grow with us. Our clever team and core values drive everything we do at Kuba, and your career can be as clever as you are, with opportunities to create the development and progression you want. It's all there for the taking

Our people make us who we are. We encourage curiosity and creativity. So, use your clever to make an impact, influence our future, and take control of your career.

**Responsibilities**:

- Provide service and customer support during field visits or dispatches
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Follow all company’s filed procedures and protocols
- Build positive relationships with customers
- Fault diagnosis
- Troubleshooting
- Capture line replacement unit
- Conduct monthly preventative maintenance on all equipments
- Compile daily fault report forms and submit for processing.
- Assist with patch reload when required
- Monitor transactions upload daily and action accordingly
- Installation of additional equipment
- Conduct daily corrective maintenance on Automatic fare gates, Ticket Vending Machines, Parking gates, station control terminals
- POS, parking server, Portable verify Units & bus validators
- Collect and drop off faulty and repaired spares
- Reload software on corrupted validators, reimage gates, Tvms, POS and PVUS
- Remote support to customer service

**Requirements**:

- Proven Field Service experience
- English literacy
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and to adapt to changing work schedules
- Technical degree or certification

**Benefits**
- Paid Time Off
- Training & Development

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