Specialised Collections Team Manager

3 weeks ago


Johannesburg, South Africa Nimble Group Full time

**Role: Specialised Collections Team Manager**

**Reporting to**: Operations Manager

**Job Purpose**: To manage the collections, productivity and administrative performance of the Collections Agents against set targets and or to ensure TFC objectives are achieved.

**Location**: Sandton, Johannesburg

**KEY PERFORMANCE AREAS**:
Under the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited to):

- Management of performance against set targets;
- Collections
- Productivity
- Quality
- Act as point of escalation for queries and complaints
- Ensuring understanding of the business and legislative requirements
- Full staff management
- Reporting
- Any ad-hoc duties

**REQUIREMENTS**:

- A minimum of 2 years working experience in a Team Management role
- Management experience in a Collections environment is advantageous
- Competent in MS Office at an intermediate level
- MS Word
- MS Excel
- MS Office

**SKILLS / KNOWLEDGE / ATTRIBUTES**:

- Strong financial skills
- Willing to learn
- Target driven
- Able to manage conflict
- A proactive team player
- Strong administrative discipline
- Ability to think on your feet and use initiative
- Outstanding communication and interpersonal abilities
- Ability to listen and actively provide feedback
- Strong customer orientation (TCF principles)
- Attention to detail
- Excellent organisational and planning skills

**REMUNERATION STRUCTURE**:

- Basic Salary PLUS Commission
- Benefits:

- Funeral Cover (at the full cost of the employer)
- Life Cover (at the full cost of the employer)
- Disability Cover (at the full cost of the employer)
- Medical Cover (at the full cost of the employer, after successful completion of probation period)
- Paid maternity leave (in line with Company policy)

**WORKING HOURS**:
You will be required to work a maximum of 45 hours per week.

Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.

Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management



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