Outbound Debt Collection Team Leader
4 days ago
Are you a dynamic leader with a knack for driving results? Do you thrive in fast-paced environments, inspiring your team to achieve their best? If so, we have an exciting opportunity for you to lead, develop, and coach a team of Outbound Debt Collection Agents
Job PurposeAs the Outbound Debt Collection Team Leader, you will be responsible for leading, developing, and coaching a team of agents to drive daily and monthly production while achieving set targets and SLAs. You'll provide accurate daily reporting on individual and team performance, ensuring success through effective leadership and performance management.
Desired Experience & Qualification- Minimum Matric qualification is mandatory.
- Tertiary qualification or course in management is an advantage.
- At least 5 years' experience in a debt collection call center with a minimum of 2 years leadership experience as a Team Leader/Team Manager/Supervisor.
- Experience with handling IR procedures and performance improvement processes.
- Knowledge of reporting platforms.
- Understanding of the POPIA Regulations.
- Understanding of the Debi check process.
- Ability to work under pressure.
- Aptitude in decision-making and problem-solving.
- Customer-centric mindset.
- Proficient in MS Office packages, especially Word and Excel.
- Proven ability to meet targets and deadlines.
- Strong leadership and coaching skills.
- Strong written and verbal communication skills.
- Taking accountability and responsibility.
If you're ready to take the next step in your career and lead a team to success in the debt collection industry, apply now to become our next Outbound Debt Collection Team Leader Show us why you're the perfect fit by submitting your CV.
#J-18808-Ljbffr-
Debt Collection Team Lead
4 days ago
Johannesburg, Gauteng, South Africa Afrizan People Intelligence (PTY) LTD Full timeAfrizan People Intelligence (PTY) LTD is seeking a skilled Debt Collection Team Lead to lead, develop, and coach a team of agents. The ideal candidate will have at least 5 years' experience in debt collection with a minimum of 2 years leadership experience as a Team Leader/Team Manager/Supervisor.Key Responsibilities:Lead daily reporting on individual and...
-
Outbound Debt Collector Supervisor
4 days ago
Johannesburg, Gauteng, South Africa Afrizan People Intelligence (PTY) LTD Full timeAbout the Job:This is an exciting opportunity to join Afrizan People Intelligence (PTY) LTD as a Call Center Leadership Role. As a Debt Collection Team Lead, you will be responsible for leading a team of agents and driving results in a fast-paced environment.Requirements:Minimum Matric qualification is mandatoryTertiary qualification or course in management...
-
Debt Collection Coordinator
9 hours ago
Johannesburg, Gauteng, South Africa Quality Connect Staffing Full timeWe are looking for a highly skilled and experienced Debt Collection Coordinator to join our team at Quality Connect Staffing. As a key member of our finance department, you will be responsible for managing all aspects of debt collection, including coordinating with suppliers, negotiating payment plans, and preparing collections reports.About the...
-
Debt Collection Specialist
6 days ago
Johannesburg, Gauteng, South Africa Nivoda Limited Full timeDebt Collection Specialist - Accounts ReceivableLocation: Johannesburg South AfricaSalary Range: R400k - R450k per annumContract type: Full timeWorkplace type: Hybrid (3 days in office, 2 days remote)We seek an experienced Debt Collection Specialist to join our FinOps team at Nivoda. As a pivotal role within the organisation, you will work in tandem with the...
-
Debt Collection Specialist
7 days ago
Johannesburg, Gauteng, South Africa Empact Group Full timeAbout the RoleThe Empact Group is seeking a highly skilled Financial Portfolio Manager to join our team. As a key member of our team, you will be responsible for managing the client accounts of our business for a portfolio/sector or geographic region.Your primary focus will be on delivering exceptional service to our internal and external clients through the...
-
Debt Collection Coordinator
4 days ago
Johannesburg, Gauteng, South Africa Place Talent Recruitment (Pty) Ltd Full timeJob Title: Debt Collection CoordinatorWe are seeking an organized and detail-oriented Credit Controller to assist in collecting debts from dealers, managing credit applications, and ensuring accurate payment processing.Key Responsibilities:Collect payments from dealers and resolve any disputes or discrepancies in a timely and professional manner.Assist in...
-
Administrative Assistant
9 hours ago
Johannesburg, Gauteng, South Africa Mototeam (Pty) Ltd Full timeWe are seeking a highly motivated Administrative Assistant - Debt Collection to join our team at Mototeam (Pty) Ltd.This role offers the opportunity to drive your career forward as an Energetic Debt Collector & Administrator.The successful candidate will play a key role in assisting the debt collecting team in recovering past-due accounts and will be...
-
Debt Collection Expert
21 hours ago
Johannesburg, Gauteng, South Africa Communicate Finance Full timeJob DescriptionCommunicate Finance is seeking a highly skilled Credit Manager to lead our credit team.Key AccountabilitiesCredit Risk Assessment: Evaluate the creditworthiness of potential customers.Debt Collection: Develop and implement strategies to collect debts from delinquent accounts.Team Leadership: Motivate and lead a team of credit professionals to...
-
Debt Collection and Credit Specialist
9 hours ago
Johannesburg, Gauteng, South Africa Energy At Work Full timeJob DescriptionWe are seeking a skilled Debt Collection and Credit Specialist to join our team at Energy At Work. As a Debt Collection and Credit Specialist, you will be responsible for collecting outstanding debts from customers, managing the credit control team, developing and implementing credit policies, assessing the creditworthiness of potential...
-
Debt Collection Professional
4 days ago
Johannesburg, Gauteng, South Africa MASA Outsourcing (Pty) Ltd Full timeJob DescriptionMASA Outsourcing (Pty) Ltd is seeking a seasoned Debt Collection Professional to join their strong team. The successful candidate will be responsible for controlling and managing debtors' books.Key ResponsibilitiesEnsure timely payment from clients by managing debtors' accounts.Maintain accurate records and reports of debtors'...
-
Team Leader
1 week ago
Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full timeJob descriptionJOB ROLE:Responsible for assisting in the smooth running of the Administration department. Responsible for all back-office operations end to end processes, ensuring all required team outcomes are met in line with our prescribed policies and best practice, while providing support on administrative duties.JOB PURPOSEThe team leaders are key...
-
Collections Team Leader
24 hours ago
Johannesburg, Gauteng, South Africa Synergycontactcentre Full timeTo instill and drive exceptional team performance culture by actively inspiring and motivating the team to payment goals. The work environment is fast-paced, and the team leader often moves from one task to another, answering questions, holding meetings, coaching & training collectors, and acting as an encouraging voice.NB: Please note that this is a...
-
Debt Collection Quality Auditor
21 hours ago
Johannesburg, Gauteng, South Africa Cartrack Full timeJob DescriptionAssessing Call Quality: Listen to live and recorded calls to evaluate the performance of Call Centre Agents in the Debt Collection department.Coaching: Provide necessary coaching to improve agents' performance, compliance, and legislative requirements.This is a role where your 2 years' experience as a Quality Assurance Agent in debt collection...
-
Home-Based Debt Collection Specialist
2 days ago
Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full timeWe understand the importance of empathy, professionalism, and effective communication, which makes retired professionals from the financial services sector ideal for this role. As a Home-Based Debt Collection Specialist, you will be responsible for negotiating and managing debt repayment plans, using empathy and understanding to build client trust, and...
-
Debt Collector
2 days ago
Johannesburg, Gauteng, South Africa Southern African Music Right Organisation Full timeJob Description:">The position exists within the Credit Control Department and reports to the Supervisor: Credit Control. The primary goal is to manage a book of debtor accounts, ensuring timely payment of outstanding invoices.You will be responsible for compiling and evaluating information needed to collect maximum outstanding accounts efficiently,...
-
Team Leader Credit Card Collections
5 minutes ago
Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full timeBusiness Segment: Personal & Private BankingLocation: ZA, GP, Johannesburg, Simmonds Street 5To create and oversee an enhanced personalised and professional collections process for an array of clients, ensuring a consistent service delivery experience to all clients.QualificationsComplete MatricExperience5 - 7 years Inbound and Outbound contact centre...
-
Debt Collection Coordinator
1 day ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeJob DescriptionThe Debt Collection Coordinator will be responsible for managing accounts receivable, generating invoices, and maintaining accurate financial records. This is an excellent opportunity for someone with a passion for finance and a desire to work in a dynamic environment.Key ResponsibilitiesManage accounts receivable, including invoicing, credit...
-
Collection Clerk
2 weeks ago
Johannesburg, Gauteng, South Africa Lyceum College Full timeCollection Clerk (JB4697)Randburg, GautengMarket Related The successful candidates will be responsible for managing and collecting outstanding debts from students and other stakeholders, ensuring timely payments and maintaining accurate records.Key Responsibilities:Contact debtors to collect outstanding payments.Negotiate payment plans and terms with...
-
Customer Service Team Manager
4 days ago
Johannesburg, Gauteng, South Africa Afrizan People Intelligence (PTY) LTD Full timeJob Summary:Afrizan People Intelligence (PTY) LTD is seeking a Debt Collection Team Lead to lead a team of agents and drive results in a fast-paced environment. The ideal candidate will have at least 5 years' experience in debt collection with a minimum of 2 years leadership experience as a Team Leader/Team Manager/Supervisor.Requirements:Minimum Matric...
-
Debt Recovery Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa The Recruitment Council Full timeJob Title: Debt Recovery SpecialistPosition Overview:The Debt Recovery Specialist plays a key role in driving cash flow and minimizing risk for clients by proactively recovering outstanding debts. This position requires an individual who can balance effective communication with a strong understanding of debt recovery processes, legal compliance, and client...