Collections Team Leader D

3 weeks ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions optimally.**experience and qualifications**:

- Grade 12
- NQF5 banking diploma (advantage)
- English and one other language preferred
- 2-3 years collections experience
- Supervisory experience an advantage
- Legal experience an advantage**additional requirements**:
**responsibilities**:

- Achieve monthly Team targets with specific focus on early arrears, non-performing loans and post write-off recoveries
- Ensure legal action for non-performance by either customer, executor, surviving spouse or trustees were done by Collectors
- Leading, coaching and developing teams
- Ensure performance targets are met
- Assist with day to day operations and ad hoc projects as required Contributes to overall success of BU deliverables
- Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate, for the teams to meet objectives
- Develop a service culture which builds rewarding relationships, proposes
- innovations and allows others to provide exceptional client service
- Comply with governance in terms of legislative and audit requirements
- Maximise productivity through optimal utilisation of available resources
- (including human resources) for the Collection Department of the Bank
- Carry out collections processes within mandate, meeting SLA targets and quality standards, manage escalations and complaints
- Plan and manage performance, skills development, talent and culture of team in order to improve innovation and achieve efficiencies
- Manage own development to increase own competencies



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