Industrial Relations Officer
2 weeks ago
**Working hours**:
- Working hours Eastern Standard Time: 9am - 6pm _(16:00 - 01:00)_
- These working hours will change with daylight savings (in our summer months)
**Job Purpose**:
**To assist with the management of employee relations, dispute resolution, discipline management and compliance with labour laws and company policies. You will work closely with the HR team to ensure a harmonious working environment, resolve employee grievances, and maintain positive relationships between the company and its workforce.**
**Minimum education (essential)**:
**Certificate or Diploma in Human Resources Management / Industrial Relations/ Labour Law**
**Minimum education (desirable)**:
**Diploma in Human Resources Management / Industrial Relations/ Labour Law**
**Minimum applicable experience (years)**:
**1 - 5 years**
**Required nature of experience**:
- Labour Consulting
- Implementing of HR policies and processes
- Discipline Management
- Employee Relations
- HR assistant/ IR assistant
- Experience in a call centre environment (beneficial)
**Skills and Knowledge **(essential)**:
- Relevant labour legislation - BCEA, LRA, EEA
- Sound knowledge of HR best practices
- Strong communication, mediation, and conflict resolution skills
- Ability to handle sensitive and confidential information with discretion
- Excellent interpersonal skills and the ability to build rapport with employees and management
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