Retentions Team Leader
2 days ago
**Job Details**:
- Division Rewardsco Sales- Business Unit Outbound- Minimum experience Entry Level- Company primary industry Telecommunications- Job functional area ManagementOur Retentions team is growing and we require a skilled** Junior manager( Team Leader) **to take the reigns. This individual will be responsible for managing processes, monitoring resources, motivating, coaching, leading and driving positive agent behaviour. In addition, the successful incumbent will be responsible for driving both individual and team performance to achieve sales retentions targets and contribute to developing a world class retentions team to support the growth objectives of the company.
**Minimum Requirements**:
- At least 12 months **recent Vodacom Retentions Management Experience**:
- Solid working experience and knowledge of the **Vodacom Saves campaign **is essential
- FTTH/ Fiber experience advantageous
- Excellent communication skills - both written and verbal
- ** Grade 12 / Matric and clear criminal record**:
- Proven track record of delivering and exceeding targets
**Skills Required**:
- Must possess excellent leadership, management and problem-solving skills
- Must be decisive, action orientated, and results driven
- Able to work in a highly pressurized environment to very stringent deadlines
- Must be flexible and adaptable to change
- Must have in-depth knowledge of Zailab management tool
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