Retentions Team Leader

1 week ago


Durban, South Africa Rewardsco (Pty) Ltd Full time

The role of the Junior Manager is to manage processes, monitor resources, report real-time to the General Manager, motivate, coach, lead and drive positive agent behaviour. In addition, the successful incumbent will be responsible for driving both individual and team performance to achieve sales retentions targets. Contribute to developing a world-retentions team to support the growth objectives or the company.
**Minimum Requirements**:

- Minimum **2 years** recent management **experience within a** local call centre environment**:

- Solid working experience working within a **Local** **retention's environment is essential**
- Ex**c**ellent communication skills - both written and verbal
- **
Grade 12 / Matric**, clear credit and criminal record
- Proven track record of delivering and exceeding targets required
**Skills Required**:

- Must possess **excellent leadership and management skills**
- Must be **decisive, action orientated, and results driven**
- Must possess excellent **problem-solving skills**
- Able to work in a highly **pressurized environment** to very stringent deadlines
- Must be **flexible** and adaptable to change

All Rewardsco COVID protocols must be observed when arriving for Assessments including mask wearing - no mask means no entry.

T's and C's apply.



  • Durban, South Africa Rewardsco (Pty) Ltd Full time

    Our Retentions team is growing and we require a skilled** Junior manager( Team Leader) **to take the reigns. This individual will be responsible for managing processes, monitoring resources, motivating, coaching, leading and driving positive agent behaviour. In addition, the successful incumbent will be responsible for driving both individual and team...


  • Durban, South Africa Rewardsco Full time

    **Job Details**: - Division Rewardsco Sales- Business Unit Outbound- Minimum experience Entry Level- Company primary industry Telecommunications- Job functional area ManagementOur Retentions team is growing and we require a skilled** Junior manager( Team Leader) **to take the reigns. This individual will be responsible for managing processes, monitoring...


  • Durban, South Africa Nedbank Full time

    **Job Classification** - REQ- 129960 - Lerato Sithole- Location: Umhlanga- Job Family- Administration, Operations and Facilities - Career Stream- Operations - Leadership Pipeline- Manage Others - FAIS Affected**Job Purpose** - To manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions...

  • Team Leader

    4 months ago


    Durban, South Africa Webhelp Full time

    **Job Advert** Are you a people person with a passion for clear communication, coaching and supporting your teams to achieving high performance? If this sounds like you, join our team of game-changers at Concentrix in a Team Leader role at our dynamic Cape Town office. We’re a global technology and services leader that powers the brands of the future. We...


  • Durban, South Africa Rewardsco Full time

    **Job Details**: Division Retentions Minimum experience Associate Company primary industry Telecommunications Job functional area Operations The role of the Junior Manager is to manage processes, monitor resources, report real-time to the General Manager, motivate, coach, lead and drive positive agent behaviour. In addition, the successful incumbent will...

  • Insurance Team Leader

    13 hours ago


    Durban, South Africa Digitalent Full time

    Digitalent is looking to find an experience Team Leader to drive performance for a team of customer service retentions advisors in the insurance space. **Requirements**: - 2 years Management/ Team Leadership exposure - Experience in customer retentions within the telephony space - National Senior Certificate/ Matric - RE5 Obtained - FAIS Certification...

  • Team Leader

    7 months ago


    Durban, South Africa Blue Mercury Financial Services Full time

    WE ARE SEEKING TWO TEAM LEADERS TO WORK UNDER EXISTING TEAM LEADERS FOR - DISCOVERY INSURE AND CAPITAL LEGACY. Duties would be running and assisting with the current teams as a 2IC Basic is 8000 rand per month Commision is R18500 **Salary**: R8,000.00 - R9,000.00 per month

  • Team Leader

    5 months ago


    Durban, South Africa Grand Industries Full time

    We are seeking a dedicated and experienced Call Centre Team Leader to join our team. As a Team Leader, you will be responsible for overseeing and managing a team of sales representatives to ensure efficient operation and excellent service delivery. **Responsibilities**: - Supervise a team of sales representatives. - Monitor and evaluate team performance,...

  • Team Leader

    7 months ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office,...

  • Team Leader

    5 months ago


    Durban, South Africa Smollan Full time

    We are on the lookout for a Team Leader in KZN-Durban As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a...

  • Team Leader

    7 months ago


    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance...

  • Team Leader

    7 months ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. We’re expanding our team of game-changers at Concentrix and we're on the lookout for determined individuals who value the importance of team...

  • Retentions/admin

    4 months ago


    Durban, South Africa Universal Call Centre Full time

    We are seeking a Retentions/Admin specialist for our STI Campaign. This role involves managing customer retention efforts, handling administrative tasks, and ensuring smooth operations within the campaign. Key Responsibilities: - Handle customer retention activities and address concerns. - Perform administrative tasks to support campaign operations. -...

  • Team Leader

    7 months ago


    Durban, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. We’re expanding our team of game-changers at...

  • Team Leader

    7 days ago


    Durban, South Africa Webhelp Full time

    **Job Advert** At Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who...

  • Team Leader

    7 months ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! Concentrix + Webhelp is on the hunt to fine determined individuals who value the importance of team playing and are ready to step up and lead...

  • Team Leader

    7 months ago


    Durban, South Africa Webhelp Full time

    **Job Advert** If you’re a people's person with a passion for communication, someone who is always willing to go that extra mile to help others an exceed customer’s expectations then this role is written for you! We’re on the lookout for a can-doer who values the importance of team playing to step up as a Team Leader in our vibrant Durban office,...

  • Team Leader

    13 hours ago


    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values...

  • Team Leader

    13 hours ago


    Durban, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

  • Team Leader

    7 months ago


    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to...