Learning and Development Intern

3 months ago


Cape Town, South Africa Incubeta Full time

**Incubeta - who are we?**

Incubeta was founded in 2001 and currently consists of 22 offices and 900 team members.

We’re an international team of experts in marketing, technology, data and creative, who came together because we want businesses to make the most of the opportunities the digital landscape provides. Our core values are: “Exceed Expectations, Dare to Lead, Earn Trust and Help Others Succeed.” To find out more about Incubeta, please visit our website.

**The Internship Role**

The internship position should be fulfilled for a minimum of six months, thereafter an extension can be negotiated. If there is a vacancy within the team or a different team which the intern would be suitable to fulfill, a permanent job offer would be considered.

**Overview of this role**:
The role of the Learning and Development Intern within Incubeta is to facilitate and administer the needs of the Global Learning and Development team.

**Place Wi**thin Organisation**
- Reports to the Global L&D Manager
- Works internally with other Global L&D team members, line managers and in-market teams and externally with clients.

**Tasks & Responsibilities**:

- Working independently to perform day-to-day tasks and planning accordingly to ensure weekly responsibilities are completed against agreed priority levels.
- Ensuring work is delivered against agreed deadlines and of high-quality standards.
- Specifically, assisting the Global L&D team with a variety of tasks, including but not limited to:

- Upkeep of the LMS:

- Regularly audit and constantly maintain the LMS.
- Setting up learning plans.
- Create course shells when required on the LMS
- Upload relevant content to respective courses.
- Upload training recordings, slide decks and other learning materials onto the LMS.
- Support:

- Provide 1:1 support of basic administrative functions on all L&D platforms and authoring tool
- Assist with the troubleshooting and problem-solving of the various LMS platforms to ensure they are resolved within a reasonable period.
- Provide feedback on opportunities that are sought out to improve or enhance the LMS.
- Training:

- Offer suggestions for training needs to improve the output of the teams.
- Ensure training templates are kept up to date with time, branding, new features and content is reflecting accurately on the authoring tool.
- Delivers global and regional internal training sessions as needed
- Administration:

- Ensure that all files within the training drive are well organised and easy to navigate so relevant training resources and templates are easily accessible.
- Assist with the formatting of external training materials and send out promptly e.g. workbooks, recordings, Google Sites.

**Additional Tasks and Projects (ad hoc and not limited to the below)**
- Implement and document new projects, ensuring project milestones are reached on time whilst maintaining a high quality standard.
- Suggesting and updating existing procedures and workflows, documenting such workflows.
- Creating, updating and contributing towards 'playbooks' and 'how to guides for training resources e.g. authoring tool and the LMS.
- Create, edit and update learning resources such as slide decks, workbooks, infographics and resource hubs

**Essential Requirements**
- Relevant tertiary qualification related to the role.
- Exceptional written and verbal communication skills in English.
- Tech-savvy and quick learner.
- Resourceful, eager to learn and takes initiative.
- Excellent time management and strong ability to work well within a team and self managed environment.
- A genuine interest in learning and development

**Soft Skills**
- Strong communication skills, dealing with stakeholders at all levels
- Great eye for detail and methodical - process focused
- Good collaboration and interpersonal skills
- Ability to see the big picture and identify interdependencies that need to be managed
- Systematic, analytical, integrated thinking and ability to conceptualize
- Effective time management and personal organizational skills
- Energetic and positive attitude



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