Aftermarket / Service Manager
3 weeks ago
2023-01-26 - 2023-02-25
Permanent
JHB001533
- Engineering & Technical- Gauteng, Boksburg
- 60 000.00 MonthlyIf Technical Sales is your field, then this position is for you. A relevant Tertiary qualification or extensive experience to management level is essential. Managing staff within the Aftermarket division including supervision of the commercial functions. Strong Customer Service combined with good planning and organizational skills are a pre-requisite.
**Duties and responsibilities**:
To effectively manage the aftermarket activities - Ensure that divisional plans for the Aftermarket products and services are achieved.
- Identifying staff training requirements and to co-ordinate training activities as required.
- Ensure that adequate controls are in place to secure Company vehicles and other assets allocated to the aftermarket division.
- Ensure that all work done by the service staff meet the requirements in accordance with the Company’s Quality Management System.
- Ensuring that Company work Instructions and procedures are developed, followed and implemented.
- To ensure that staff comply with all Health and Safety requirements in the execution of their duties.
- Drive customer satisfaction by ensuring that all activities are customer centric and value adding.
- Ensure that WIP is managed by correctly allocating costs and invoicing work at the earliest opportunity whilst adhering to the Company’s work instructions and procedures.
**Required Skills and Capabilities**
- Proven Managerial skills.
- The ability to maintain good Customer relationships.
- Good planning and organizational skills.
- The ability to supervise the commercial functions of the division.
**Required Experience**
- Experience in Customer Service.
- Experience in managing similar business activities.
- Experience in managing service staff.
**Educational Qualifications**
A Suitable Tertiary qualification or similar through experience and a valid driver’s license is required.
**Accountability **(Main performance evaluation factors for job)
- To ensure an efficient and profitable department.
- Meet the business strategy for the department.
- To ensure customer satisfaction and repeat business.
- For more information please contact:
- Craig Lamprecht
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