Customer Service Officer

2 weeks ago


Boksburg, South Africa DHL Full time

**BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY**

**Deutsche Post DHL Group is the world’s leading logistics and mail company.**

**We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.**

**Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.**

**And not just for our customers, but for every member of our Group too.**
- At DHL Supply Chain South Africa, we’re looking for an

**Customer Service Officer - Kellogg’s**

Primary purpose of the role
- To manage and control duties to agreed levels of performance and to contribute to the continuous improvement of
- the de-brief process. To co-ordinate functions to maximize utilization - productivity and customer service.
- Service delivery - on time - accurately. Ensure customer service is the highest standard and that losses to the
- company are kept to a minimum. To always maintain the integrity of the company. To accurately and
- consistently de-brief drivers to ensure complete, accurate documentation and compliance to delivery
- standards.

**Key Accountabilities**

Honesty - pride in his job and an eye for detail
- To report and record any non-conformity with regards to customer requirements
- Performance Indicators (What criteria will be used to assess the performance of the role holder)
- Customer satisfaction
- Compliance of customer service with policies and procedures

**Qualifications**
- Matric
- 2/3 years warehousing/logistics experience

**Skills/Competencies/Experiences**

Excellent interpersonal skills
- Ability to follow work procedures and safety rules
- Ability to read, understand, and follow directions/instructions
- Ability to communicate effectively with team members
- Excellent written and verbal communication
- Self-starter
- Ability to work under pressure
- Excellent typing skills
- Good Problem solving & follow through ability
- Ability to work within a rapidly changing environment

**Languages**
- English - Written and spoken



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