Technical Services Manager

2 weeks ago


Boksburg, South Africa Boikago Group Full time

**Job Details**:

- Department Engineering- Minimum experience Mid-Senior- Company primary industry Automotive- Job functional area Customer Service- Salary R600 000 - R1 000 000 per annum-
**Introduction**
A well known commercial vehicles manufacturer based in JHB East is looking for a Manager Technical Liaison to join their technical & customer service division**Key Responsibilities**:

- Manage the Service Repair, Warranty and Parts Business at truck Dealerships
- Maintain Business relationships with Customers, Dealerships and Business partners/suppliers
- Investigate and report all product quality issues to HML
- Launch and Manage Service and Recall Campaigns
- Liaise closely the production plant on quality issues
- Diagnostic Explorer support
- Gather and analyze product problem information and data and submit reports as well as PFR's (Product Feedback Reports).
- Manage the policy budget provided for out of warranty on known technical problems
- Ensure that the budget is adhered
- Maintain job related administration functions and
- Will be required to travel and sometimes at short

**Minimum experience & qualifications required**
- NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or
- Automotive Trade Test Diploma (Technical Diploma) - Qualified Diesel Technician.
- Code EC (14) driver’s license
- Experience in Franchised Truck Motor Workshop Management
- Vehicle repairs experience - 5 years
- Head Office experience in dealership management - 5 years
- Warranty repair support/approval - 5 years
- In-depth Root cause analysis - 5 years
- Warranty and Quality management with OEM/Plant/dealership - 5 years
- Fully computer literate including literacy Lotus Notes, MS Office and
- Report writing skills are a

**Behavioural skills required**
- Technical knowledge and skills
- Planning and organizing
- Information monitoring
- Customer focus and service orientation
- Self-management
- Financial management and control
- Apply

A well known commercial vehicles manufacturer based in JHB East is looking for a Manager Technical Liaison to join their technical & customer service division

**Key Responsibilities**:

- Manage the Service Repair, Warranty and Parts Business at truck Dealerships
- Maintain Business relationships with Customers, Dealerships and Business partners/suppliers
- Investigate and report all product quality issues to HML
- Launch and Manage Service and Recall Campaigns
- Liaise closely the production plant on quality issues
- Diagnostic Explorer support
- Gather and analyze product problem information and data and submit reports as well as PFR's (Product Feedback Reports).
- Manage the policy budget provided for out of warranty on known technical problems
- Ensure that the budget is adhered
- Maintain job related administration functions and
- Will be required to travel and sometimes at short

**Minimum experience & qualifications required**
- NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or
- Automotive Trade Test Diploma (Technical Diploma) - Qualified Diesel Technician.
- Code EC (14) driver’s license
- Experience in Franchised Truck Motor Workshop Management
- Vehicle repairs experience - 5 years
- Head Office experience in dealership management - 5 years
- Warranty repair support/approval - 5 years
- In-depth Root cause analysis - 5 years
- Warranty and Quality management with OEM/Plant/dealership - 5 years
- Fully computer literate including literacy Lotus Notes, MS Office and
- Report writing skills are a

**Behavioural skills required**
- Technical knowledge and skills
- Planning and organizing
- Information monitoring
- Customer focus and service orientation
- Self-management
- Financial management and control



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