Programme Coordinator

3 weeks ago

Cape Town, South Africa IQbusiness South Africa Full time

IQbusiness is seeking to appoint a skilled online programme coordinator to work with an overseas client, a prominent business school based in Switzerland, from our offices in Welgemoed, Cape Town.
The role is part time, with hours TBC, and will require the flexibility to work (remotely) in the evening or on weekends from time to time.

**The job's mission**
Program Coordinators are the ambassadors for our client, a prominent business school, and the first point of contact for the institution's participants (students). Therefore, they contribute highly to the success of the business school and the student experience. In this role, you will manage and coordinate a portfolio of academic programs (courses), ensuring the smooth running of executive development programs. This entails supporting various stakeholders (participants/students, the Program Director and suppliers), prior to, during and after program delivery. In parallel, you may act as an assistant to one or more of our Faculty members.

**Key activities & accountabilities**
- Organize all logístical aspects relating to the preparation & delivery of executive development

programs
- Prepare program budgets & execute accounting affairs related to the programs
- Ensure effective and accurate communication is delivered to the participants, faculty and all

stakeholders involved in a timely and professional manner
- Coordinate different program delivery formats; face to face, virtual and hybrid.
- Ensure all details related to program sessions are prepared and troubleshoot technological

aspects when required
- Gather all necessary teaching materials & information from necessary stakeholders and liase

with several internal departments (restaurant, security, printshop etc.)
- Handle administrative tasks, follow up with different departments, and organize program

logistics such as special events, social activities, session simulations, and support to faculty, guest

speakers and coaches
- Create and populate the online learning platform with all necessary program and travel logistics

information as well as session preparation for participants
- Provide support to participants during the whole length of the program from one day to several

weeks (during program delivery, face to face on or off campus and virtual, some weekend work,

evenings and/or possible travel required)

**Ideal profile**
- Bachelor in hospitality management, tourism, marketing or equivalent
- Strong experience in a customer relations role
- Experience working in an international environment
- Tech savvy - ability to work with virtual conference tools (zoom, X2O, Miro, etc), able to trouble

shoot technical issues.
- Fluent in English; a good command of French is a plus; Chinese or Arabic (Middle-East) is an

asset
- Computer literate (MS Office necessary, SalesForce and Canvas are a plus)
- Proven organization and administration skills
- Ability to handle multiple priorities in an independent manner
- Excellent communication skills, customer-focused and diplomatic
- Team player is a must
- Stress management, customer-oriented, professional
- Time management, organization and logistics skills
- Strong sense of responsibility with a proactive and positive attitude
- Flexibility to work evenings, nights and weekends when required

**How do we recruit?**

At IQbusiness, we take a refreshingly straightforward approach to recruitment. We firmly believe that feedback is the backbone of improvement, so we avoid dragging out the process unnecessarily.

Here's a sneak peek at the steps involved once you've sent us your resume:

- First, we'll dive into your CV, delving into your background, interests, passions, and tech prowess. If you're a shining star that aligns with our needs, congratulations You'll swiftly move on to step two.
- This stage involves meeting one of our charismatic hiring managers who will assess your skills and, just as importantly, your compatibility with our vibrant culture.
- If you emerge victorious from this encounter, a thrilling challenge awaits you—an online assessment to prove your mettle. But wait, there's more You'll also mingle with more of our extraordinary team members.
- Once these delightful encounters conclude, we get down to business with employment checks—references, credit history, criminal records, and even the rarefied world of fraud. Once you've successfully navigated these hurdles, voila
- We eagerly extend to you an offer of employment; formalities having been dealt with promptly.

So, if you're ready to embark on a whirlwind recruitment adventure, buckle up and send us that resume
- Note: As all business roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification._
- IQbusiness is committed to sustainable growth and transformation, we embrace divers

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