Customer Software Support Consultant
2 weeks ago
GAAP Point of Sale is recruiting a **Customer Software Support Consultant**. The position is based at our offices in Durban and the successful applicant will be reporting to the National Training Manager or their nominees at GAAP where applicable.
**List of Responsibilities includes but is not limited to**:
- Training - Online, classroom and onsite
- Database Setup - in its entirety from the creation of the Organisations to going live.
- Software Support - understanding client requirements and setting up the software to suit the client’s requirements.
- General operational duties assigned as required
**Requirements**:
- Basic understanding of accounting
- Basic understanding of stock movement within the hospitality sector
- Working management experience in the Sit down and/or QSR Restaurant sector
- Reliable car (Insured for business use before commencement date) **Valid Driver’s License**:
- Computer Literacy (essential) Can work with Microsoft Office products (Word, Excel)
- Fluent in English
- **Good telephone etiquette**:
- Customer-oriented attitude
- Attention to detail
- Work well under pressure
- **Punctual, reliable, and presentable**:
- Knowledge of Sales Force (advantageous)
- Can work independently and achieve goals without constant supervision while working remotely
**Please note that working hours for this position are from 08:00am -17:00pm, Monday to Friday but will require working overtime from time to time to support clients with queries.**
**Job Types**: Full-time, Permanent
COVID-19 considerations:
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
**Education**:
- High School (matric) (preferred)
**Experience**:
- Restaurant management: 1 year (preferred)
**Language**:
- English (required)
License/Certification:
- Driver's License and own reliable car (required)
Shift availability:
- Day Shift (required)
- Night Shift (preferred)
- Overnight Shift (preferred)
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