IT Frontline Support

2 weeks ago

Durban, South Africa Tych Business Solutions Full time

**Key Responsibilities**
- Frontline support to all Company branches from the helpdesk system or telephonically
- Hardware and Software installations and support
- Helpdesk system queries, quick and effective resolution of the queries
- Install in-house software at customers

**Minimum Requirements**
- A+ and N+ Certified
- Windows 8, Windows 10 extensive knowledge
- Basic knowledge of Office 365
- Excellent written and verbal communication skills
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues
- Dependable to be at work during assigned shifts and to complete work as expected
- Ability to multitask and meet specific goals set by supervisors and management
- Extensive Hardware knowledge including Desktops, laptops, printers and networking equipment
- Hardware installations and set up
- Basic networking skills
- Own reliable Transport and valid driver’s license

**Skills**
- Communication - Written & Verbal
- Attention to detail
- Problem solving
- Multi-tasking

**Competencies**
- Customer service orientation
- Communication (Verbal & Written)
- Teamwork
- Planning and organising
- Must be able to work independently and use initiative
- Must be able to work under pressure

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