Gm Hospitality

5 months ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

An Estate based in Stellenbosch has an exciting opportunity for someone looking to lead the team and provide the best service to guests as the next General Manager for the Hospitality Division. The GM will lead operations of the Hospitality Division to secure the maximum in revenue and guest satisfaction.

**KEY DUTIES & RESPONSIBILITIES INCLUDES BUT ARE NOT LIMITED TO**:

- Collaborate with hospitality departmental heads to define goals and objectives that are compatible with the overall company goals, as well as strategies for achieving them.
- Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services.
- Collaborate and interpret strategic decisions designed to drive the organization's 5-year+ objectives and determine impacts on elements of hospitality operations.
- Develop and enhance strategies, plans, policies, and procedures to strengthen hospitality operations.
- Develop new innovative ideas to support the implementation of long-term strategic objectives e.g., accommodation enhancements.
- Identify new hospitality opportunities that support the implementation of the business strategy and objectives.
- Develop forecasts for services demand, monitor forecasted orders, modify where needed, and measure forecast accuracy.
- Understand resource demand and align with capacity, skills, and capabilities, enlisting suppliers, and partners to supplement needed skills and capabilities, and monitoring and managing capabilities and skills.
- Partner with various departmental heads to create lodging, entertainment, culinary experiences that maximise revenue and enhance customer experience delivery.
- Track and respond to guest experiences, tracking customer site activity, customer purchase patterns.
- Develop and balance corporate, leisure and trade plans for the sales team.
- Analyzing historical sales data to create forecasts for anticipated sales and forming sales targets.
- Lead revenue management through analyzing marketing objectives, consumer demand, product and service attributes, competitors' pricing, and economic trends.

**CRITICAL / CORE COMPETENCIES**
- Continuous improvement
- Customer focus
- Working with others
- Innovation
- Entrepreneurial and Commercial Thinking
- Leading people
- Formulating Strategies and Concepts
- Persuading and Influencing.

**EXPERIENCE REQUIREMENTS**
- 8 - 10 years previous experience as a hotel manager or hotel department manager required.
- Relevant industry experience (hospitality).)

**QUALIFICATION**
- Matric (Grade 12) essential.
- Degree (NQF7) in hospitality or related field of study essential.



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