General Manager

7 months ago

Cape Town, South Africa Valor reimagining hospitality Full time

Brief:
Position: Hotel General Manager (External Recruitment)

Employer: Iconic Cape Town Hotel

This vacancy is based in Cape Town and only open to South African Citizens.

**Valor Hospitality Partners is recruiting for one of our clients**:
Detail:
Valor Hospitality Partners is excited to recruit a Hotel General Manager for one of our prestigious and iconic hotel clients in Cape Town. We are seeking highly qualified South African General Managers, both locally and abroad, who are looking to come home and lead this exceptional hotel. This position is also open to General Managers from Dubai and the Middle East, provided they have an excellent command of the English language and experience working for internationally branded hotels.

**Summary**:
The General Manager (GM) will oversee all aspects of daily hotel operations, ensuring that guests receive world-class hospitality. As a flexible and dynamic problem solver with exceptional leadership abilities, the GM will empower the team to deliver superior service to guests, suppliers, and employees. This position requires a visionary leader who will drive the team towards our goal of becoming Cape Town's most beloved hotel. The GM will serve as a brand ambassador, providing leadership and strategic direction to all hotel staff and fostering a collaborative workplace.

This role is centered around guest and staff focus, with success measured by the development of a team that consistently enhances the guest experience.

**Duties and Responsibilities**:

- Take ultimate responsibility for all hotel services, including guest and employee experiences, front desk, housekeeping, maintenance, expense management, team building, and training and development.
- Effectively coordinate the hotel's Purpose, Vision, and Values (PVV) and Leadership Competency Framework (LCF) with the team, fostering good morale, and cultivating our hotel culture.
- Proactively plan and deliver superior guest experiences, ensuring world-class service and exceeding guest expectations.
- Collaborate with relevant teams and specialists to deliver highly personalized and POPIA compliant services.
- Create an environment that promotes highly positive employee engagement and commitment.
- Provide effective support, collaboration, and service to leadership and teams.
- Support the selection of operationally competent employees with a strong service orientation.
- Foster a performance culture focused on continuous development of leaders and employees.
- Oversee leadership, CSI, and staff meetings on a monthly basis.
- Activate our Diversity, Equity & Inclusion Strategy, as well as mentoring and learnership programs, in collaboration with the HR Department.
- Implement and support quality improvements as agreed upon by leadership.
- Ensure all policies, processes, and standards affecting guests and employees are documented and communicated.
- Identify and communicate opportunities to further enhance quality standards.
- Develop, implement, and monitor systems and methods to capture and communicate guest and owners' preferences.
- Achieve and surpass hotel profitability targets.
- Develop the team to ensure timely submission of annual budgets.
- Prepare monthly presentations for board and leadership meetings.
- Ensure appropriate inventory and stock levels while maintaining best practices in pricing and quality.
- Ensure timely payment of suppliers.
- Safeguard sensitive and confidential information.
- Ensure compliance with safety, health, financial reporting, and security measures, as well as government and local authority legislation.
- Manage hospitality, maintenance, and communication software tools effectively.
- Work with teams to maintain facilities in impeccable condition.
- Engage constructively with the Body Corporate to implement mutually agreed outcomes.
- Collaborate with owners to ensure a high-quality experience at the hotel.

Please note that this job description outlines the typical duties of the General Manager, but additional responsibilities may be assigned as needed.

**Required Characteristics**:
Our client seek individuals who embody the following characteristics:

- **Exceptional Motivator**: You possess the ability to inspire and motivate teams, fostering a positive work environment.
- **Adaptability**: You can anticipate and adapt to various circumstances, conditions, and requests that arise in a dynamic hospitality setting.
- **Comfort in Fast-Paced Environments**: You thrive in fast-paced environments, managing multiple tasks and prioritizing workload effectively.
- **Disciplined and Detail-Oriented**: Your disciplined approach enables you to handle multiple responsibilities while paying close attention to detail and maintaining high standards.
- **Charismatic and Professional**: You possess a charismatic and professional demeanor, exhibiting sound judgement in decision-making.
- **Proactive Problem-Solver**: Your proactive approach allows you to identify and address challen

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