Systems Administrator

5 months ago

Cape Town, South Africa Woolworths Full time

**Listing reference**: woolw_000747**Listing status**: Online-
**Position summary**

**Industry**:Wholesale & Retail Trade
- **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Cape Town
- **Contract**:Permanent**EE position**:Yes**Introduction**
- Maintain IT infrastructure, systems and vendor service levels, manage hardware and software requirements, administer WMS, minimize and manage IT risks.**Job description**
- **Manage and administer the WMS system across all areas of the supply chain (Foods, FBH)**
- Assist with setup, maintenance, and troubleshooting warehouse management systems (WMS) and related equipment such as barcode scanners, printers, RF and handheld devices.
- Collaborate with ITS and support teams to effectively test WMS enhancements, integration changes and system upgrades.
- Resolve user / operational queries.
- Act as link between end users and higher-level support.
- Effective WMS administration, housekeeping and maintenance tasks.
- Adherence to change controls and IT processes.
- Identify problems (recurring incidents) and resolve or escalate appropriately.
- Timeous and accurate reporting (EOD).
- Document, publish and maintain system administration manuals to facilitate learning amongst the team.
- ** Support effective implementation of projects from an IT perspective**
- Action all system-related tasks as agreed upon by the project deliverables.
- Support project ‘go-lives’ and act as the IT onsite resource.
- Take ownership of computer systems and related processes after project implementation.
- ** Identify opportunities for continuous improvement deliver against ongoing enhancement/business requirement demands.**
- Provide input into the one-year operating plan for IT Logistics and the DC.
- Give input to the development of and maintain the site Business Continuation and Disaster Recovery Plans.
- ** Contribute to the ongoing improvement of processes and ways of working**
- Understand relevant Service Level Agreements with necessary escalations for optimal uptime.
- Institute accurate controls to prevent computer system failures thereby minimizing risks and ensuring stability across systems.
- Maintain IT infrastructure (Hardware and Software) within the DC.
- Build an internal wiki with technical documentation, manuals and IT policies.
- ** Develop and maintain relationships with key stakeholders**
- Building, integrating and maintaining relationships with all stakeholders and service providers in line with SLA to achieve operational excellence.
- Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows to better assist them with technical issues.
- Facilitate the relationship with SMC (Service Management Centre, HO) to ensure all incidents, logs are actioned, escalated and resolved timeously.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Provide documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure and/or systems.

**Minimum requirements**

**TECHNICAL AND FUNCTIONAL**
- 3-year IT Qualification
- Knowledge & process understanding of logistics and related distribution processes
- Warehouse Management System (WMS) or Supply Chain / Warehousing experience
- Experience in the IT service and support fields
- Understanding of networks and IT infrastructure
- Previous experience in a Systems Administrator role will be advantageous
- Demonstrates an ability to work in a critical and complex environment

**BEHAVIOURAL**
- Resourcefulness and problem-solving aptitude
- Quickly resolve any system failures and troubleshoots issues
- Excellent communication skills
- Strong analytical skills
- Excellent written and verbal communication skills with peers, internal customers, management, contractors and vendors
- Ability to explain technical concepts to non-technical users
- Perform light lifting and manual handling of IT equipment
- To work flexibly - recognising that many duties require to be undertaken outside normal working hours to minimise disruption
- Ability to work shifts and do standby 24 x 7
- Time management skills
- Demonstrates an ability to work in a critical and complex environment

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