Member Support Assistant X 2

1 week ago


Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

**Job Purpose**:
Responsible for effective and efficient administrative functions in the member support department with attention to detail.

The role further requires excellent customer service to members of the Co-Operative in a contact centre environment.

**Essential functions**:

- Handling of queries received from member via all communication channels
- Preparation and issuing of border letters, paid-up letter and refunds in line with related Standard Operating Procedure
- Perform document control
- Reconciliation of member accounts
- Processing of financial transactions
- Processing and allocation of bank payment and credit balances
- Confirmation of Insurance Cover
- Attend learning and development courses. Participate in peer and team learning initiatives
- Handling rewards enquiries
- Promoting and assisting members to register and logon to various iMasFinace self-help portals

**Qualifications**:

- Matric with Accounting (essential/minimum) and Mathematics (advantage)
- Call Centre qualification will be an advantage
- Credit Management or Debt Collection qualification will be an advantage

**Experience**:
2 years of call centre experience (Preferably financial institution)

**Knowledge and Skills**:

- Multi-lingual including English
- Relationship management skills (internal and external)
- Well Spoken
- Problem solving ability; good listening skills
- Excellent communication skills both verbal and written promoting a positive customer experience
- Assertiveness and negotiation skills
- Basic accounting/math skills required
- Computer literate (MS office & Excel)
- Basic knowledge of the POPIA act
- Ability to perform under pressure
- Code 8 drivers’ license


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