Service Desk X 13
3 weeks ago
To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls
accordingly, as well as to route call to next level support if not able to resolve.
**Key Responsibility Areas**
***
Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; First
Line Support; Post call Survey; and Cut Calls.
**Qualifications and Experience**
***
**Minimum**: Matric (Grade 12) A+ or N+.
**Experience**: 6 months IT Service Desk and Technical Field Support experience.
**Technical Competencies Description**
***
**Knowledge of**:Telephony system; Customer management services Operating Systems/Applications (ARS)/ITSM;
Policy, process and standards; Operational business rules and processes.
**Other Special Requirements**
N/A
**How to apply**
1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour;
1. Click on “Employment & Labour;
2. Click on “Recruitment Citizen”
3. Login using your username and password
**Closing Date: 10 March 2023
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