IT Call Center Support Consultant
2 weeks ago
1years
Provide excellent service to customers and meet expectations based on agreed processes
Manage all incidents, maintain resolution times as specified in the company service level agreement
Own customer issues through to resolution and to recognize when to escalate
Provide reports as and when required.
Ensure all service calls are closed on time
Assist the Service Desk Manager with ad-hoc projects and tasks from time to time.
Keep job cards updated with clear informative written English, without the use of jargon.
Establish/ Maintain contact with onsite technicians to assist with anything required.
Constructively participate as a member of the wider team
Ensure protection of the company’s interests always and in all circumstances
Take all practicable steps to ensure personal safety and the safety of others.
Demonstrate professional skill and a high standard of fairness and integrity
Record, analyse and classify customer concerns
Creating, resolving and reassigning tickets.
**Qualifications and Experience**:
Grade 12/ NQF4
N+/A+ would be HIGHLY advantageous
Previous telecommunications, PABX and or VoIP experience HIGHLY advantageous
Previous Experience, certificate, diploma or a degree in Information Technology
At least 1 years previous experience in a call center/ Service desk environment.
**Competencies**:
Excellent written and verbal communication skills
Information technology system support skills
Excellent Microsoft Office skills
Networking skills
Professional approach
Commitment to customer service
Able to work under high pressure
-
Administration Support Agent
4 weeks ago
Centurion, South Africa EKS Vehicle Tracking Full timeEKS Vehicle Tracking is a technology company that deals with Vehicle Tracking and Monitoring in South Africa and Africa as a whole. The company operates in the private and public sectors, providing world-class service tomaximum benefit to all our clients. We are currently recruiting for an Administration Support Agent to be based at our Head Office in...
-
Face to Face Sales Consultant
4 weeks ago
Centurion, South Africa Call Centre Staffing Full timeOur client is looking for a confident sales consultant to sell financial product in store (store cards). Matric is a requirement. Previous sales experience advantageous. **Salary**: R4 500,00 per month Application Question(s): - Do you have a criminal record? - Are you credit clear? (No long outstanding debts) - Would you be comfortable approaching...
-
Online Advertising Sales Consultant
1 month ago
Centurion, South Africa IT News Africa Full timeWe are looking for a dynamic advertising salesperson with proven experience to sell advertising space in our online publication. This is an office-based post in Highveld, Centurion. This person needs to be a “hunter”, someone who thrives on the challenge of finding and securing new clients and uncovering new business...
-
Human Resource Business Partner
1 week ago
Centurion, South Africa Independent HR Consultant Full timeOur client is a group of companies focused on providing administration, health and financial services and IT solutions to the health and insurance industry. Human Resources is part of shared services that provide people practices, strategic and HR administration support to the entire group of companies. **_ Purpose of the Role_** The HR Business Partner...
-
Queries Consultant
1 month ago
Centurion, South Africa Hello Group Recruitment Full time**Job Advert Summary**: Some people are happy to go through life in a comfortable bubble, and that is great, we don’t judge, but at Hello Group we believe that if we can change lives, it’s a day well-lived. We change lives every minute of the day, literally. For us, we do not go to work each day, we go to a place where “grown-ups” are fuelled by a...
-
Insurance Broker Personal Lines Short Term
1 week ago
Centurion, South Africa Ikusasa Recruitment Group Full timeWe looking for Business development consultants with experience inlead generation who are committed, driven, results oriented advisers who are able to work on their own as well as in a team environment writing business in accordance with targets laid down Business Development Consultants advise primarily on motor and household domestic insurance You must be...
-
SAP Mm Consultant
3 weeks ago
Centurion, South Africa Skills Connector Full time**ESSENTIAL SKILLS REQUIREMENTS**: - SAP Module Configuration - Development of documentation - Analyse and solve SAP Module issues - Conduct SAP Module process configuration - Update and maintain all SAP Module functional documentation - Analyse and scope End-user authorisation roles - Conduct Unit tests, Integration tests and System Integration security...
-
Ops Manager: Call Desk
6 days ago
Centurion, South Africa BCXP Full timeBusiness Unit, Department, Reporting Job grade/level M6 Business Unit Cloud Platform Solutions Department Field Services Position reports to Manager: Service Centre M5 Span of Control 11 Direct Core Description Responsible for managing all staff members within the desk to ensure that the provision of a high level of service is upheld in order to ensuring...
-
Camera Review Agent
4 weeks ago
Centurion, South Africa EKS Vehicle Tracking Full timeWe are currently recruiting for a Camera Review Agent to be based at Head Office; Centurion. The successful incumbent will be responsible for managing the output of control room and to be the first in line of contact in emergencies relating to EKS customers. Managing a turn-around time, feedback and completion, call updates, internal and external queries as...
-
IT Technical Support
1 week ago
Centurion, South Africa OUTsurance Full timeCompany Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...
-
Head of Human Capital Technology
1 week ago
Centurion, South Africa Recru-it Full timeExperience and qualifications : Post graduate degree in Business, Information Technology, Computer Science, Engineering, or related field 5-7 years' experience in a similar role designing and executing digital platforms 4-5 years' experience managing and leading a digital team Leading successful digital transformation projects Understand core business...
-
Head of Human Capital Technology
1 week ago
Centurion, South Africa Recru-it Full timeExperience and qualifications :Post graduate degree in Business, Information Technology, Computer Science, Engineering, or related field5-7 years' experience in a similar role designing and executing digital platforms4-5 years' experience managing and leading a digital teamLeading successful digital transformation projectsUnderstand core business processes...
-
360 Recruitment Consultant
1 month ago
Centurion, South Africa J Brew Solutions Full timeGauteng, Centurion - R 15000 - R18 000 Monthly Basic Plus Commission (Market related) J brew Solutions is an IT consulting and cybersecurity company based in Centurion looking to a 360-recruitment consultant who delivers a fully inclusive recruitment service to our clients. To give clients the very best service possible, consultants typically spend a lot...
-
Claims Consultant
4 weeks ago
Centurion, South Africa Momentum Insure Company Limited Full time**Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Our consultants...
-
Dealer Sales Consultant
1 week ago
Centurion, South Africa Tracker South Africa Full time**Listing reference**: track_001009 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Sales Management**Location**:Centurion**Contract**:Permanent**Remuneration**:MARKET RELATED**EE position**:Yes**Introduction**: Tracker’s Sales Department in Pretoria requires a consultant to promote TRACKER to the Dealer...
-
Technician: IT
6 days ago
Centurion, South Africa Secondments Recruitment Full time**Job Advert Summary**: Responsible for providing desktop support to all IT end-users. The movement of any IT assets is to be documented appropriately **Minimum Requirements**: Preferred Minimum Education and Experience Senior Certificate Certificate in PC maintenance A+ and N+ Certificate 1-3 years experience in a formal IT environment Critical...
-
Senior Operations Manager: Automotive
1 month ago
Centurion, South Africa WNS Global Services Full timeJob DescriptionRole Purpose (Why your role exists)To lead the Inbound Service, Sales and Retentions Department by creating and instilling a service, sales and retentions culture in a customer centric and high-performance environment through effective management of people, processes, technology and finance, with the objective of delivering on agreement...
-
Client Services Consultant
1 month ago
Centurion, South Africa PPS Recruitment Full time**Job Advert Summary**: An exciting opportunity for a consultant exists in our Client Services Department. Applications are invited for the above-mentioned position, to be filled as soon as possible. **Minimum Requirements**: **Qualifications & Experience** - Grade 12 - 3-year Tertiary Qualification in any related field. - **2 years or more experience in a...
-
Draughtsman (Mechanical Building Services)
1 month ago
Centurion, South Africa Stonebridge HR Solutions Full timeWe are looking for an Mechanical Building services Draughtsman in the Centurion area for an Engineering Consulting firm. **Requirements**: - Revit MEP 2018 or higher compulsory, minimum 2-year experience. - Minimum 2-year experience in building service (HVAC) - Strong Co-ordination skills - Draughting diploma will be advantage Job Descriptions: - Produce...
-
Learnership: Claims Administrator
4 weeks ago
Centurion, South Africa Customer Loyalty Consultants (Pty) Ltd Full time**Gauteng**, Centurion** **R 5000 - R 7000 Monthly Basic Salary** CLC is currently looking for a dynamic individual to join our Learnership Programme. During this 12-month programme, you will be completing an NQF 2 Call Center Qualification while gaining working experience as an Administrator in our claims department. **Minimum Requirements**: - Grade...