Technical Support Specialist

10 hours ago


Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time
Job Title: Support Engineer

As a Support Engineer at Helderberg Personnel cc, you will be responsible for delivering exceptional technical support to our customers. You will be working with a talented team to ensure that our customers receive the best possible experience.

Key Responsibilities:
  • Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner.
  • Troubleshoot and resolve customer issues related to our platform.
  • Document and track customer inquiries and resolutions in our ticketing system.
  • Collaborate with the development team and projects team to escalate complex issues and ensure timely resolution.
  • Proactively identify and suggest solutions to improve the customer experience.
  • Stay up to date on the latest developments and features of our platform.
Qualifications and Experience:
  • 2 years of experience in technical support, preferably in a SaaS environment.
  • Strong technical knowledge of cloud computing and web-based applications.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a fast-paced environment.
  • Familiarity with ticketing systems, particularly ConnectWise Manage is helpful.
  • Experience a must with SQL and scripting a plus.


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