Web Hosting Support Agent

4 months ago


Somerset West, South Africa Register Domain SA Full time

**Role Responsibilities**:

- Assist clients with web hosting and domain registration.
- Configure, manage, and monitor cPanel, Plesk and WordPress setups for our clients.
- Provide clients with guidance and technical support, ensuring smooth, trouble-free operations.
- Maintain up-to-date knowledge of the latest trends and advancements in web hosting and domain registration services.
- Collaborate with cross-functional teams to improve processes and enhance customer experience

**Qualifications**:

- Minimum of 2 years of experience in a similar role, with a focus on web hosting, domain registration, cPanel, and WordPress.
- Exceptional problem-solving skills and ability to resolve technical issues efficiently.
- Excellent customer service skills with a proven ability to communicate complex technical information to non-technical clients.
- Familiarity with DNS, SSL, FTP, PHP, and MySQL.
- Experience with Linux server administration is a plus (Not required).

You will be joining a group of individuals who are passionate about technology and dedicated to creating innovative solutions in the web hosting space.

If you are motivated, have a knack for problem-solving, and are passionate about providing the best services to clients, we would love to hear from you.

Salary negotiable - Based on level of industry experience.

**Salary**: R10,000.00 - R18,000.00 per month

Ability to commute/relocate:

- Somerset West, Western Cape: Reliably commute or planning to relocate before starting work (required)


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