Customer Relations Officer

3 days ago

Midrand, South Africa Vega School Full time

**Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE's Vega School Online Campus has a vacancy for a Customer Relations Officer based at Cape Town National Office or Waterfall (Midrand) National Office.**

**Job Purpose**:
To ensure an educational/social/personal/supportive experience for students which maximises their experience and development at Vega

**Duties and Responsibilities**:
**Student Registration and Academic Progression Counselling**
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish for change within a semester, between semesters or between years of study.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out
- etc.) to ensure that student is advised correctly.
- Supports the Senior Customer Relations Officer, Head: Academic Operations in co-ordinating the Retention Project on campus.

**Active Student Engagement and Support**
- Delivers the academic orientation programme for new and returning students by means of the programme information presentations, on overview of pertinent academic policies and an outline of the academic year etc.
- Manage the dissemination of policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme information Session by addressing students in class with a view to explain and induction the students on the relevant policies and procedures that govern student life on campus.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.

**Student Query Resolution**
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre and escalates queries to the Senior Customer Relations Officer where appropriate.
- Captures details of all student contact made by the Customer Relations Centre on the academic system.
- Provides various letters/documents that are generated from the academic system on request by students.
- Assists with unresolved queries from The Students HUB and escalates queries to the Senior Customer Relations Officer where quires require further attention.
- Assists with the roll out of all relevant customer related surveys.

**Cross Departmental Query Resolution**
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries.

**Team Support, General & System Administration**
- Responsible for ensuring all students notes are captured in the academic System.
- Maintains a good knowledge of products and policies in order to ensure that students are advised correctly.
- Identifies and flags student query trends and escalates these identifies trends to the Senior Customer Officer where required.
- Supports other member of other Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Complies with The Protection of the Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.

**Competencies Required**:

- Advanced Interpersonal and communication skills
- Computer proficiency
- Planning & time management skills
- Results driven and able to handle pressure
- Professionalism
- Empathy
- Customer service driven/focused
- Advanced administrative and organisational skills

**Qualification Requirements**:

- Minimum of a National Diploma/Advanced Certificate (NQF Level 6). Advanced Diploma or Degree (NQF Level 7) advantageous.

**Work Experience Requirements**:

- Minimum of 2 years administrative and customer service experience, and 1 year of operational management/ project management experience.

**Customer Relations Officer Working Hours**:
**Campus Core Hours**:

- Monday to Thursday: 07h00 to 18h30
- Friday: 07h00 to 17h00
- Saturday: 08h00 to 13h00

**Shift Hours**:
**Shift 1**:

- Monday to Thursday: 07h00 to 16h00
- Friday: 08h00 to 17h00

**Shift 2**:

- Monday to Thursday: 09h30 to 18h30
- Friday: 07h00 to 11h00
- Saturday: 08h00 to 13h00

**Working Conditions**:
Campus Environment
Must be able to work evenings and Saturdays when required.

**Equity Statement**:

  • Customer Relations Officer

    7 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Customer Relations Officer

    7 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Experience Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Senior Customer Relations Officer

    8 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Senior Customer Relations Officer

    8 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Campus Head **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Junior Customer Relations Officer X5

    7 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Junior Customer Relations Officer X5

    7 months ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Junior Customer Relations Officer

    3 months ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Senior Customer Relations Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Customer Relations Agent

    7 days ago

    Midrand, South Africa Fidelity Services Group Full time

    **Reporting to**: Customer Service Retention Supervisor **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service experience. - At least 1 to 2 years’ experience within a contact center, of which client retention experience would be - Continuous Improvement experience **Main Duties and Responsibilities**: - Handle...

  • Industrial Relations Officer

    5 days ago

    Midrand, South Africa Emerge Arc Full time

    An Industrial Relations Officer is required at our Office in Midrand. The primary responsibility will be to handle all Industrial Relations matters including Performance Management, Grievances, Warnings, Disciplinary hearings and CCMA matters. **Responsibilities**: - Advise, guide and oversee the implementation of Disciplinary actions in line with per the...

  • Employee Relations Officer

    7 months ago

    Midrand, South Africa Kontak Recruitment SA Full time

    Midrand, Gauteng - Human Resources **Employee Relations Officer (JB4029)** **Midrand, Gauteng** **R 20,000 CTC per month + R 1,000 fuel allowance + cell phone** **Permanent** *** **Overview** **Minimum Requirements**: HR/IR Diploma Valid Driver's License 3 to 5 years of experience in Industrial Relations Confidentiality Attention to Detail: Accurate...

  • Student Relations Specialist

    1 month ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Senior Customer Relations Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Guest Relations Officer

    19 hours ago

    Midrand, South Africa HotelJobs.co.za Full time

    An exciting role for a guest centric operator with strong FO acumen is up for grabs at this luxury property The guest relations manager is responsible for coordinating all elements of pre-arrival, in-house, and post-departure details to create a seamless guest experience. This role is essential in the preparation and organisation of the property’s...

  • Receptionist/Customer Care Officer

    2 months ago

    Midrand, South Africa Jobted ZA C2 Full time

    Qualification - Matric Requirements - Has worked in similar position as a Receptionist front desk / Customer Service. - Experience in social media (a must) - To be available IMMEDIATELY Duties - Assisting with resolving of customer service problems - Admin related duties - Ensuring that all legal documents are in place - Reception duties

  • Receptionist/Customer Care Officer

    2 months ago

    Midrand, South Africa Objective Personnel Full time

    Qualification Matric Requirements Has worked in similar position as a Receptionist front desk / Customer Service. Experience in social media (a must) To be available IMMEDIATELY Duties Assisting with resolving of customer service problemsAdmin related duties Ensuring that all legal documents are in placeReception duties

  • Restaurant Front of House Manager

    4 months ago

    Midrand, South Africa Managed Employment Relations (Pty) Ltd Full time

    An established restaurant situated in Waterfall Corner, Midrand is seeking an experienced front of house manager to join its team in an upmarket restaurant. - Conducting daily opening and closing checksheets - Conduct daily bar stock take as well as address variances - Bi weekly ordering of bar stock - Manage waiter staff to ensure that the store has been...

  • Employee Relations Advisor

    7 months ago

    Midrand, South Africa Adcorp Holdings Full time

    **Synopsis** Our client is currently recruiting for Specialist Employee Relations Advisor.This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 6 month contract. Location: Midrand, Johannesburg Hybrid **ROLE PURPOSE**: To deliver a consistent and high quality HR...

  • Client Service Officer

    3 months ago

    Midrand, South Africa SACAA Full time

    **OVERALL PURPOSE OF THE JOB** - To assist in the establishment and implementation of the client/customer service system, and implementation of the SACAA Customer process map **Front Line** - Provide customer services as per the policies and procedures of the Client Relationship Management section. - Track all customer queries in the approved CRM system...

  • Alumni Relations Manager

    8 months ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line** Customer Experience Manager **We have a vacancy for an Alumni Relations Manager. **This position is based at our National Office in Waterfall (Midrand). **Duties and Responsibilities**: **Alumni Engagement Strategy** - Execute a comprehensive alumni engagement strategy that aligns with the institution’s goals and objectives. -...

  • Office Administrator

    4 days ago

    Midrand, South Africa Sentinel Staffing Services Full time

    **General Job Description** - Answering of telephones and assisting customers who visit the branch. - Credit control of customers in conjunction with Head Office accounts department. Status of customers account, Credit card and cash payments from non-account customers. Processing of payment and documentation for orders from export clients. - Processing of...

  • Customer Benefit Administrator

    2 days ago

    Midrand, South Africa Dis-Chem Pharmacies Full time

    Dis-Chem Pharmacies in Midrand has an opportunity available for a Customer Benefits Administrator to join the team. The main purpose of this role will be to administrate processes of the Benefits Programme and in addition collate and consolidate all information for reporting purposes. Minimum Requirements Essential: Grade 12 / Matric Proof of Vaccination...