Senior Customer Relations Officer

2 weeks ago

Midrand, South Africa IIE MSA and IIE Varsity College Full time

**Direct Reporting Line**:
Head: Student Experience

**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE Varsity College, Waterfall Campus **has a vacancy for a Senior Customer Relations Officer.**

**Duties and Responsibilities**:
**Student Registration and Academic Progression Counselling**
- Facilitates consultations with students in cases where a change is required to their current registration contract, e.g. this could be for students who wish to change within a semester, between semesters or between years of study.
- Liaises with the Admission Centre and Academic team on all relevant registration related queries.
- Works with the Admission Centre to understand different curriculum scenarios (e.g. phase-in and phase-out etc.) to ensure that the student is advised correctly.
- In collaboration with the Campus Deputy Head and/or Head: Academic Operations and/or Deputy Head: Academic Operations, the Senior Customer Relations Officer supervises the Customer Relations Centre during the Retention Project on campus so as to ensure students are correctly advised and counselled with regards to academic progression and the timeous completion of registration contracts for the new academic year.

**Active Student Engagement and Support**
- Delivers the academic orientation programme for new and returning students by means of programme information presentations, an overview of pertinent academic policies and an outline of the academic year etc.
- Manages the dissemination of student related policies (new and updates).
- Attends informal meet-and-greet sessions with students.
- Facilitates Programme Information Sessions by addressing students in class with a view to explain and induct the students on the relevant policies and procedures that govern student life on campus.
- Conducts periodical class visits to canvas student concerns and share relevant information.
- Provides assignment submission support with regards to the correct anti-plagiarism tool applicable to the respective programme.

**Student Query Resolution**
- Resolves student queries via the appropriate channel/s within a committed time frame in line with the agreed Service Level Agreement for the Customer Relations Centre, and escalates queries to the other Centres of Excellence where appropriate.
- Ensures that details of all student contact made by the Customer Relations Centre is captured on the academic system accurately and timeously.
- Provides various letters/documents that are generated from the academic system on request by students.
- Liaises with The Student HUB on queries that are unresolved or may require further attention to ensure that they are resolved timeously.
- Assists with the roll out of all relevant customer related surveys.

**Cross Departmental Query Resolution**
- Liaises with various departments on campus to stay up-to-date with any relevant changes or developments in those departments in order to enable the smooth processing of student queries including those that require escalation.

**Team Support, General & System Administration**
- Responsible for ensuring all students notes are captured in the academic system.
- Supports the Head: Academic Operations in supervising the Customer Relations Centre team and providing them (and others) with training as and when required.
- Carries out an in-depth analysis of student query trends and customer satisfaction survey feedback with the respective stakeholders to identify items that require action or attention and to assess areas of success for continued improvement and development purposes.
- Consults with the Head: Academic Operations to ensure that the Customer Relations Centre is adequately staffed during the Centre's operating hours so as to facilitate and promote the smooth running of the Centre.
- Supports members of the Customer Relations Centre team to ensure and drive the efficient resolution of student queries.
- Supports and collaborates with other members of the Academic Operations team to ensure the efficient running of the Academic Operations department as a whole.
- Ensures compliance to The Protection of Personal Information Act (POPIA) legislation relevant to the Customer Relations Centre.
- Provides support to the team via performance management and management of leave.
- Drives product and policy knowledge within the Customer Relations Centre in order to ensure that students are advised correctly.

**Competencies required**:

- Advanced Interpersonal and Communications skills
- Computer Proficiency
- Planning & Time Management skills
- Leadership skills
- Results Driven and able to handle pressure
- Professionalism
- Empathy
- Customer S

  • Customer Relations Officer

    6 days ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Customer Relations Officer

    4 weeks ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Experience Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Customer Relations Officer

    4 weeks ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Customer Relations Officer Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Junior Customer Relations Officer

    2 days ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Senior Customer Relations Officer **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher...

  • Admin and Customer Relations

    4 weeks ago

    Midrand, South Africa Hero Motorcycles Full time

    Confident person with strong communication and analytical skills required Good communicator and enjoy customer interactions Very good organiser and attention to detail Strong excel skills Work accurately and independant Technical knowledge of motorbikes can be beneficial **Salary**: R6,000.00 - R12,000.00 per month Ability to commute/relocate: -...

  • Senior Specialist: Stakeholder Relations

    1 week ago

    Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** In conjunction with the CCAO, participates in and contributes to the implementation of LITSA’s Stakeholder Engagement and Management Strategy (including Government, Regulatory Authorities, external communities and other relevant interest groups), and supports the requisite processes and structures, in alignment to overall Group strategy....

  • Alumni Relations Manager

    2 days ago

    Midrand, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line** Customer Experience Manager **We have a vacancy for an Alumni Relations Manager. **This position is based at our National Office in Waterfall (Midrand). **Duties and Responsibilities**: **Alumni Engagement Strategy** - Execute a comprehensive alumni engagement strategy that aligns with the institution’s goals and objectives. -...

  • Admissions Officer

    4 weeks ago

    Midrand, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Academic Operations **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Senior Investment Officer

    4 weeks ago

    Midrand, South Africa Fempower Personnel Full time

    Are you an experienced investment professional with a passion for project finance? We are seeking a Senior Investment Officer (Project Finance) to join our team. If you have a strong track record in appraising, negotiating, and closing project finance transactions, and if you possess the skills and abilities to structure complex financial instruments, we...

  • Alumni Relations Manager

    7 hours ago

    Midrand, South Africa Varsity College Full time

    Direct Reporting Line Customer Experience Manager We have a vacancy for an Alumni Relations Manager.  This position is based at our National Office in Waterfall (Midrand). Duties and Responsibilities : Alumni Engagement Strategy Execute a comprehensive alumni engagement strategy that aligns with the institution’s goals and objectives. ...

  • Customer Operations Manager

    1 week ago

    Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** The Customer Operations Manager (COM) of Strategic Accounts is a leadership position responsible for overseeing and managing the operational aspects of the company's key customer accounts. The Customer Operations Manager must ensure that operations are efficient, cost-effective, and meet quality standards. **Role Description** Customer...

  • Customer Alliance Manager

    5 days ago

    Midrand, South Africa Colgate-Palmolive Full time

    No Relocation Assistance Offered 152054 - Midrand, Gauteng, South Africa Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions! If this is how you see your...

  • Senior Investment Officer

    5 days ago

    Midrand, South Africa Fempower Personnel Full time

    Looking for a challenging role in investment management? Our client, a leading financial institution, is seeking two Senior Investment Officer (State-Owned Entities) X2 to join their team, specializing in State-Owned entities. This is an exciting opportunity for professionals with a minimum of 5 to 7 years’ experience in appraising, negotiating and closing...

  • Administration Officer

    5 days ago

    Midrand, South Africa SACAA Full time

    **General Administrative Functions** - Assist the Senior Manager and the Departments in managing the diary, coordinate and schedule departmental meetings and events using the organisation’s electronic tools. - Prepare departmental documents and report - Collate information for reports preparation - Package documentation required for meetings and other...

  • Lead/senior Firefighter

    3 weeks ago

    Midrand, South Africa Fidelity Services Group Full time

    **Lead/Senior Firefighter** **Regional areas** The main responsibilities include but are not limited to response of Fire incidents and firefighting, emergency rescue services, rendering basic medical care, fire prevention and training activities, operating and maintaining of firefighting equipment and apparatus and all related work as required in order to...

  • Employee Relations Advisor

    4 weeks ago

    Midrand, South Africa TalentCru Full time

    Our client is currently recruiting for Specialist Employee Relations Advisor .This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 6 month contract.Location: Midrand, Johannesburg Hybrid  ROLE PURPOSE:To deliver a consistent and high quality HR Services...

  • Employee Relations Advisor

    2 weeks ago

    Midrand, South Africa TalentCru Full time

    Our client is currently recruiting for Specialist Employee Relations Advisor .This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 6 month contract. Location: Midrand, Johannesburg  Hybrid   ROLE PURPOSE: To deliver a consistent and high quality HR...

  • Senior Personnel Officer

    4 weeks ago

    Midrand, South Africa Bridge Personnel Concepts Full time

    **JOB REQUIREMENTS**: - The ideal applicant will possess the following: - _ - ** Minimum Grade 12 or equivalen**t. - At least **five (5) years experience in all facets of HR Administration**. - ** Sound knowledge and experience in computerised HR information Systems.**: - ** Extensive knowledge of HR leave Benefits**. - ** Proficient in MS Office - Excel...

  • Employee Relations Lead

    6 days ago

    Midrand, South Africa Vodafone Full time

    **.**: When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: Provide Strategic and high-level specialist services through management of processes and efficient service flow, ensuring consistent employee experience, and business...

  • Office Manager

    6 days ago

    Midrand, South Africa Finding Personnel (Pty) Ltd Full time

    **Job Details**: **Title: Office Manager** **Location: Midrand** **Permanent: Yes** **Full time: Yes** **Industry: Printing** **Salary / CTC: R 30 000** **Reports to: Owner / Director** **Responsibilities**: - Administrative Management: Oversee daily administrative tasks including managing office supplies, handling correspondence, and organising...