Regional Manager

2 weeks ago

Durban, South Africa Doves Group Full time

DOVES is one of the largest funeral directing companies in Southern Africa and a major role player in the progressive development of the funeral industry in this part of the world.

**Core Purpose of the Job**:
To maintain and grow current business from a regional perspective, identify and respond to new business opportunities pro-actively as to ensure regional funeral unit growth. Manage expenditure, assets and regional staff

**Responsibilities**

The incumbent will be responsible for ensuring that Cluster Managers and their staff keep the Doves Branches to the highest possible standards, being well organised and properly managed at all times; and that all policies, procedures, and controls are followed. This will also include regional expenditure, asset control and managing the regional staff.

**Key Performance Areas**:
**Regional Growth & profit**: Manage & Control growth of funeral units in region, Manage & Control growth of policy sales in the region, Ensure that financial aspects are handled according to company policy i.e. cash management, debtors, stock and assets.

**Regional Sales and Marketing**:Ensure the identification, implementation and maintenance of viable community involvement projects, Ensure that all regional marketing and promotional activities are planned and executed. Identify new business opportunities and follow through with detailed feedback to appropriate role-players. Ensure that marketing material is available to all regional branches. Set high expectations for excellent customer service and hold the management team accountable to the measurable results associated.

**Regional Operational efficiencies**:Quarterly control visits within the region including all controls as per operational manual

Ensure all administrative duties & documentation in the region is done as per company policy. Complete all regional reports as per operations manual. Ensure corrective action taken to rectify deviations from Company standards or procedures. Analyses and mitigates risk to the region (i.e. relative to competition, labour threats, compliance needs or legislation) by proactively monitoring internal and external risk opportunities to the company; developing an action plan; and utilizing the region team to execute the plan.

**BUDGET & ASSET CONTROL**:Control of operational budget and assets

**VISION, MISSION, VALUES & INNOVATION**:Effectively Communicate the company and account/department strategy, BSC, contract deliverables, vision, mission and values. Physically demonstrate the living of the company values every day. Collaborate with your colleagues and departments to remove barriers and ensure that you deliver the respective company requirements together as a management team.

**BUSINESS DELIVERY**:Proactive management and delivery of deadlines on time every time. Learn to become continually better at time management and demonstrate increased capacity, within oneself and the staff under your control. Manage deadlines and expectation to ensure effective and timely delivery thereof.

**PERFORMANCE IMPROVEMENT & HR**:Ensure clients are happy and motivated and see Doves as innovative. Staff feels involved and inspired towards achieving objectives. Take full ownership of own development. Identify successors within the Department and align successor PDP’s and coach and mentor them to possible succession.

**SPECIAL REQUIREMENTS**:
A proven track record of strong performance in driving performance and key field operations metrics. Revenue and profit making orientation. Outstanding leadership skills. Inspiring interpersonal effectiveness to lead the team, train talent and effect change. Track record of building talent. Able to balance the need of delivering a creative experience, and a profitable result. Valid Driver’s Licence. Excellent Business English. Computer literate. Excellent verbal and written skills.

**RECOMMENDED QUALIFICATIONS **:Matric/Grade 12 and B Degree in Management or similar.

**KNOWLEDGE/EXPERIENCE/COMPETENCIES KNOWLEDGE REQUIRED**: Knowledge of the funeral business models. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources. Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

**EXPERIENCE REQUIRED**: Minimum of 5 years of progressive responsibility in branch operations. Minimum of 5 years team management experience

Salary**:Market related**

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)
**Experience**:

- Management: 5 years (preferred)
- Insurance and Funeral industry: 2 years (preferred)
- Sales And

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