Regional Operations Manager

3 days ago


Durban, KwaZulu-Natal, South Africa Ska Recruitment Full time

Job Overview:

We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Fidelity Services Group.

The successful candidate will be responsible for overseeing and managing all regional banking and processing variances, ensuring accuracy, compliance, and operational efficiency.

This is a mid-senior level position that requires exceptional leadership skills, the ability to work under pressure, and a strong focus on customer satisfaction.

Key Responsibilities:

  1. Investigate all regional banking variances and regional processing variances
  2. Report any irregularities to Management
  3. Ensure that all information on incident reports are correct and handled as required, including communication to clients where required
  4. Give clients constant feedback regarding queries
  5. Handling of all queries, incidents, and initial investigation reports
  6. Any other reasonable duties/instructions issued by the Regional Manager
  7. Ensure client satisfaction is top priority, and all client queries are dealt with professionally and timeously
  8. Ensure all daily reports and statistics are completed and filed correctly
  9. Ensure that all relevant video footages pertaining to incidents are downloaded and saved
  10. Advise Management of flaws in teller processing
  11. Investigate all variances encountered during processing of client deposits and client queries
  12. Keep a proper record of all investigations
  13. Assist with regional audits
  14. Assist with regional appointments and payroll
  15. Managing staff – as branch CLOs will report to you
  16. Ensuring consistency with all CLOs in the province
  17. Engage with Internal and External Stakeholders (the Banks)
  18. Respond to emails from Internal and External stakeholders
  19. Review and enhance processes and procedures
  20. Set up and manage the regional dashboard in terms of the auditing standards and requirements
  21. Be available at a moment's notice to travel to branches in the region should any emergencies arise
  22. Engage and interact with senior managers at Head office when required
  23. Plan and assist with all training within the region
  24. Engage with the SARB as well as internal and external auditors
  25. Be able to travel and assist branches out of the region
  26. Consolidation of information that may be required from branches within the region
  27. Be able to engage with IR and HR
  28. Investigate, prepare, represent, and present for and on behalf of Fidelity at Disciplinary Enquiries
  29. Represent Fidelity at CCMA when required
  30. Drawing up of Charge sheets and suspension notices for disciplinary enquiries
  31. Visitation to clients when required
  32. Assist with ad hoc tasks given by your manager


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