Regional Operations Manager
3 days ago
Job Overview:
We are seeking a highly skilled and experienced Regional Operations Manager to join our team at Fidelity Services Group.
The successful candidate will be responsible for overseeing and managing all regional banking and processing variances, ensuring accuracy, compliance, and operational efficiency.
This is a mid-senior level position that requires exceptional leadership skills, the ability to work under pressure, and a strong focus on customer satisfaction.
Key Responsibilities:
- Investigate all regional banking variances and regional processing variances
- Report any irregularities to Management
- Ensure that all information on incident reports are correct and handled as required, including communication to clients where required
- Give clients constant feedback regarding queries
- Handling of all queries, incidents, and initial investigation reports
- Any other reasonable duties/instructions issued by the Regional Manager
- Ensure client satisfaction is top priority, and all client queries are dealt with professionally and timeously
- Ensure all daily reports and statistics are completed and filed correctly
- Ensure that all relevant video footages pertaining to incidents are downloaded and saved
- Advise Management of flaws in teller processing
- Investigate all variances encountered during processing of client deposits and client queries
- Keep a proper record of all investigations
- Assist with regional audits
- Assist with regional appointments and payroll
- Managing staff – as branch CLOs will report to you
- Ensuring consistency with all CLOs in the province
- Engage with Internal and External Stakeholders (the Banks)
- Respond to emails from Internal and External stakeholders
- Review and enhance processes and procedures
- Set up and manage the regional dashboard in terms of the auditing standards and requirements
- Be available at a moment's notice to travel to branches in the region should any emergencies arise
- Engage and interact with senior managers at Head office when required
- Plan and assist with all training within the region
- Engage with the SARB as well as internal and external auditors
- Be able to travel and assist branches out of the region
- Consolidation of information that may be required from branches within the region
- Be able to engage with IR and HR
- Investigate, prepare, represent, and present for and on behalf of Fidelity at Disciplinary Enquiries
- Represent Fidelity at CCMA when required
- Drawing up of Charge sheets and suspension notices for disciplinary enquiries
- Visitation to clients when required
- Assist with ad hoc tasks given by your manager
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