Service & Sales Field Manager

2 weeks ago

Durban, South Africa Atomic Marketing Full time

**Key roles & responsibilities**:

- Facilitate the implementation of promotion grids
- Ensure all staff are informed about time frames for promotions
- Communicate promotional activities to field force
- Ensure understanding of objectives of various promotions
- Ensure POS material to stores
- Ensure sufficient stock has been ordered within required timeframes
- Ensure promotional activities have been implemented and maintained
- Provide feedback to relevant stakeholders
- Monitor competitor’s new innovations
- Analyses and manage data integrity (Field comms)
- Ensure generic Planograms are implemented
- Ensure store-specific planograms and category flows are implemented and maintained
- Ensure out-of-stocks are limited
- Monitor sales to ensure sales targets are achieved
- Drive ad-hoc promotions to increase sales
- Ensure timeous promotional activities implemented
- Managing the resources required to ensure efficient and effective day-to-day operations of store execution including flexible people and resource allocation
- Continuous monitoring of service delivery
- Ensure implementation of systems to promote efficiency
- Implementation of sales initiatives and value-adding store operations
- Ensure all company assets are maintained according to company policy
- Additional operational ad-hoc duties when required
- Pro-actively influencing and managing relationships between the client, customers and operational staff to ensure growth for clients and customers
- Provide continuous feedback as per client requirements
- Compile regular reports to relevant stakeholders
- Provide continuous feedback as per client requirements
- Compile regular reports to Key Account Manager
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational needs
- Manage own career development by staying abreast of any technical and industry changes
- Take full responsibility for operational management of all direct reports
- Ensuring correct in-store execution of client brand and maintaining a positive image of the brand at all times
- Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
- Foster a positive and pleasant working relationship with members of the customer service sales team
- Familiarize yourself with current information about services and products available for customers
- Good understanding of the appliance industry, servicing and parts

**Salary**: R240,000.00 - R294,000.00 per year

Application Question(s):

- This position requires travelling, do you own your own vehicle?

**Experience**:

- retail: 2 years (required)

License/Certification:

- South African drivers license (required)

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