Customer Service Representative

6 months ago


Epping, South Africa Insphired Recruitment Solutions Full time

Our client in the Manufacturing industry is currently looking for a **Customer Service Agent** in Epping, Cape Town.

**Responsibilities**:

- Delivering high quality customer service and continually contributing towards a culture of customer service excellence - being passionate about the customer experience.
- Managing all incoming calls and communicating clearly with their customers, providing support pertaining to questions, resolution of any emerging problems and product/service information with accuracy.
- Being proactive to urgent/emergency situations in accordance with product/service guidelines.
- Providing timely escalation of requests and updating their customers on the progress of resolution.
- Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation - being passionate about own development.
- Ensuring all service level goals are understood and achieved.
- Taking the necessary steps to drive up customer retention.
- Following all set standards, policies and procedures and providing input when something is not working as well as it should.
- Proactively seeking ways to continuously improve the customer experience.
- Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer)
- Supporting other responsibilities that may be assigned from time to time.

**Requirements**:

- Grade 12/Matric - (essential)
- Degree/Diploma or Courses in Communications or a related field - (beneficial)
- +3 years’ experience in a Customer Services environment or similar role - (essential)
- Strong proficiency in Microsoft Office.
- Experience in a Retail/Contact Center environment - (desired)

**Remuneration**:

- R10 000 - R12 000 per month.

**Salary**: R10,000.00 - R12,000.00 per month

Application Question(s):

- Do you have experience in SAGE 300/accpack ?

**Experience**:

- Customer service: 3 years (preferred)



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