Customer Service Representative
7 months ago
**Job Number**
- 72409
**Job Type**
- Permanent
**Job Title**
- Customer Service Representative
**Computer Skills**
- Microsoft Office,SAP
**Industry**
- Manufacturing
**City**
- Epping
**Province**
- Western Cape
**Key Responsibilities**
- Receiving and processing orders timeously on SAP to ensure we meet delivery expectations
- Maintaining of backorders/open and forward orders on SAP daily and advise customers accordingly
- Assisting customers with quotes and stock availability
- Answering all incoming calls/ assisting all walk-in customers in a professional manner
- Ensuring that all customer complaints, issues, and queries reach a successful and appropriate conclusion, including account queries
- Growing CPT house client base**Inherent Requirements**
**Qualifications and Experience requirements**
- Certified Professional Sales Person (CPSP) OR Customer Service Certificate would be advantageous
- Microsoft Office
- Sales experience within the chemical industry (3-5 years)
- Experience in a distribution and stockiest environment will be advantageous
**Knowledge & Skills**
- Customer service - knowledge of principles and processes
- Advanced excel knowledge
- Good communication skills
- Self-Starter
- Good organizational skills
- SAP knowledge
**What Qualification**
**Minimum Qualification**
- Certificate
**Status**
- Available
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