Customer Service Representative

4 weeks ago


Epping, South Africa Unique Personnel Full time

**Job Number**
- 72409

**Job Type**
- Permanent

**Job Title**
- Customer Service Representative

**Computer Skills**
- Microsoft Office,SAP

**Industry**
- Manufacturing

**City**
- Epping

**Province**
- Western Cape

**Key Responsibilities**
- Receiving and processing orders timeously on SAP to ensure we meet delivery expectations
- Maintaining of backorders/open and forward orders on SAP daily and advise customers accordingly
- Assisting customers with quotes and stock availability
- Answering all incoming calls/ assisting all walk-in customers in a professional manner
- Ensuring that all customer complaints, issues, and queries reach a successful and appropriate conclusion, including account queries
- Growing CPT house client base**Inherent Requirements**

**Qualifications and Experience requirements**
- Certified Professional Sales Person (CPSP) OR Customer Service Certificate would be advantageous
- Microsoft Office
- Sales experience within the chemical industry (3-5 years)
- Experience in a distribution and stockiest environment will be advantageous

**Knowledge & Skills**
- Customer service - knowledge of principles and processes
- Advanced excel knowledge
- Good communication skills
- Self-Starter
- Good organizational skills
- SAP knowledge

**What Qualification**

**Minimum Qualification**
- Certificate

**Status**
- Available



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