Customer Service Specialist
3 weeks ago
**Duties**:
- Strong communication skills to ensure customer queries are answered timeously and accurately with a customer centric focus.
- Equip customers with the relevant knowledge and tools to drive self-service.
- Hit targets in a fast paced, high volume and high quality customer success environment.
- Ensure processes and tasks are completed in line with our service level agreement.
- Work in collaboration with front facing customer service associates in an omni channel
environment to serve our customers, including live volumes and provide a referrable
customer experience.
**Requirements**:
- 3+ years experience in a customer support role **_for financial services. (None negotiable)_**:
- Experience in dealing with customers under TCF principles.
- The ability to communicate and negotiate with a variety of internal and external customers, especially in an international environment.
- Tertiary qualification (prefered)
-
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