Application Support Specialist

7 months ago

Cape Town, South Africa Health Solutions Full time

**Introduction**

**Role Purpose**

**Requirements**:

- Matric.
- 3 Years tertiary qualification (IT degree/ diploma).
- Minimum 2 years Support Analyst or Senior Application Support experience.
- Basic knowledge of disciplines in an Application Support environment, incident handling, change management, problem management and related areas.

**Duties & Responsibilities**

**Operations and Maintenance**
- Participation in complete life cycle of support issues from call logging, investigation, recreation, resolution, workarounds and liaison with the client regarding delivery of fixes.
- Addressing advanced customer business and technical queries.
- Assist with providing and implementing temporary workarounds.
- Review and improve operational requirements relating to the business processes.
- Coordinate and manage maintenance requests between the Business and IT.
- Ensure that request, are timeously resolved.
- Ensure that all the documentation exists and that sign-off is obtained on all system releases (SAS 70 requirements).
- Align business processes.
- Ensure that system requests accommodate all information and detail required in order for IT to affect the request as timeously and correctly as possible.
- Analysis of system requests at all times in order to identify inefficient business process, training requirements and system enhancements.
- Recommend developments on Business Processes with the view on maximising efficiency and minimising administrative costs.
- Ensure that regular interaction and exchange of information is achieved between IT and the business.
- Ensure proper system/test documentation and safe keeping thereof.
- Knowledge transfer to business partners and technical support on daily basis.

**Business and System Analysis**
- Collaborate with business stakeholders and development teams through joint problem solving sessions to ensure that solutions are robust, correctly monitored, prioritized and lifecycle resilient.
- Drive the process of optimizing current solutions through a service improvement approach to ensure return on investment and that service levels for all deliverables are met.
- Understanding clients business processes and requirements.
- Propose and make configuration amendments.
- Attend and provide input into weekly, monthly and adhoc customer support meetings.
- Advise and train support teams with investigations and support processes.
- Participate in performance measurement of support team members.
- Be available to Shift and Standby personnel for significant events.
- Participate in the customer management escalation standby schedule.
- Identify inefficient business and or system processes.
- Analyse and identify business processes identified as inefficient.
- Proposing and ensure implementation of new or enhanced business and or system processes.
- Analysing of Bugs, identifying system improvements and or enhancements to increase productivity and decrease costs and ensure implementation of changes.
- Ensuring that system changes are at all times catering for ongoing business changes and requirements.
- Ensuring that redundant system processes are removed.

**Competencies**
- Commitment to performing routine as well as investigation/analysis work tasks.
- Ability to solve medium complexity problems.
- Understand and develop the support team technical competency.
- Self-motivated, proactive, taking ownership of problems until they are resolved.
- Mature person with the sense of responsibility to do after hours standby.
- Good oral and written communication skills.
- Good customer relationship skills.
- Quick learner (short initial ramp up period).
- Must be comfortable with working in the customer domain.
- Results Driven.
- Collaboration and Strategic Thinking.

  • German Speaking

    2 weeks ago

    Cape Town, South Africa HR SUPPORT Full time

    **Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....

  • Application Support Specialist

    2 weeks ago

    Cape Town, South Africa Tower Group Full time

    Are you experienced in providing intermediate technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project-based delivery, and productive interactions across multiple teams? The...

  • Senior Quality Assurance Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa CA Support Full time

    CA Support is seeking a Senior Quality Assurance Specialist to join our team. The ideal candidate will have experience in testing and verification of software applications.About CA SupportWe are a leading provider of technical support services. Our mission is to deliver exceptional service to our clients while continuously improving our processes.Job...

  • Application Support Specialist

    7 days ago

    Cape Town, South Africa Graylink Full time

    **Job Advert Summary**: At graylink, helping our customers succeed is at the heart of what we do. We are looking for an Application Support Specialist to join our Client Services team in Cape Town. Our digital talent solutions help employers automate manual processes to recruit, retain and reorganise talent quickly, efficiently, and for less. **Minimum...

  • Application Support Specialist

    7 days ago

    Cape Town, South Africa Graylink Full time

    **Job Advert Summary**: At graylink, helping our customers succeed is at the heart of what we do. We are looking for an Application Support Specialist to join our Client Services team in Cape Town. Our digital talent solutions help employers automate manual processes to recruit, retain and reorganise talent quickly, efficiently, and for less. **Minimum...

  • Application Support Specialist

    7 days ago

    Cape Town, South Africa University of Cape Town Full time

    Are you experienced in providing intermediate technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project-based delivery and productive interactions across multiple teams? The...

  • Business Applications Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

    Surgo PTY Ltd is undergoing an exciting time in its evolution and now seeks a talented Business Applications Support Specialist to join an established client support team.This role presents a significant opportunity for an experienced Business Central user or support professional to work in close collaboration with an experienced team supporting a range of...

  • Application Support and Development Specialist

    4 weeks ago

    Cape Town, South Africa Allan and Gill Gray Philanthropy Full time

    **Purpose of Role**: We are a dynamic and forward-thinking organization committed to delivering exceptional services to our valued customers. As part of our Shared Services team, you will play a critical role in ensuring the seamless delivery of IT services, driving technical innovation, and safeguarding our systems. Allan & Gill Gray Philanthropy Africa...

  • Application Support Specialist

    2 weeks ago

    Cape Town, South Africa Impact Full time

    **Our Company**: If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you. If you have a desire to work in an organisation that is: - Passionate about its people - Focused on delivering the very best tech to our...

  • Application Support Specialist

    7 months ago

    Cape Town, South Africa Impact.com Full time

    **Our Company**: If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you. If you have a desire to work in an organisation that is: - Passionate about its people - Focused on delivering the very best tech to our...

  • Application Support Specialist

    2 days ago

    Cape Town, South Africa Impact.com Full time

    **Our Company**: If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you. If you have a desire to work in an organisation that is: - Passionate about its people - Focused on delivering the very best tech to our...

  • Project Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa CA Support Full time

    Company OverviewCA Support is a leading provider of innovative solutions for project management and administration.">SalaryWe offer a competitive salary package, including an estimated $62,000 per year, to attract and retain top talent in the industry.

  • Application Support

    2 weeks ago

    Cape Town, South Africa PRR Recruitment Services Full time

    **Application Support - R25k** This well-known IT company is looking for a Application Support. (Hybird) Doing Mostly software supporting on the accounting software. Strong SQL and scripting languages.

  • Accounting Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa CA Support Full time

    Job Title: Accounting SpecialistWe are seeking an experienced Accounting Specialist to join our team at CA Support. This role is responsible for setting up and maintaining consignment accounts for our business operations abroad. The ideal candidate will have a strong background in accounting, with experience in consignment accounting, cost chains, and...

  • IT Application Support Specialist

    7 months ago

    Cape Town, South Africa Impact Full time

    **The Company**: **Why this role is exciting!** **What you will be doing**: - Troubleshoot and resolve SaaS issues - Conducts research to understand, explain and resolve technology issues - Communicates updates to users that have been or may be affected by a problem - Follows up with users after problems have been resolved - Utilizes help desk tracking...

  • Diagnostics Applications Specialist

    9 months ago

    Cape Town, South Africa Zoetis Full time

    **POSITION** SUMMARY** The Diagnostics Application Specialist (DAS) role provides in-field customer support within their selected region for the Zoetis Diagnostic range. The DAS identifies equipment and consumable opportunities to ultimately increase instrument placements and utilization. The DAS ensures strategic execution and the attainment of sales,...

  • Application Specialist

    7 months ago

    Cape Town, South Africa Nexford University Full time

    Position Title: Application Specialist - South Africa | Remote Location: Remote **Salary**: Competitive ⏰ Working Rhythm: 9:30 AM to 8 PM UK, possible split off, working on weekends. Contract Type: Full-time, Permanent Reporting To: Sales Team Lead ✈️ Travel: No travel required Start Date: As Soon as Possible **Role Impact** **A Day in the...

  • Application Specialist

    7 months ago

    Cape Town, South Africa Nexford University Full time

    Position Title: Application Specialist - South Africa | Remote Location: Remote **Salary**: Competitive - Working Rhythm: 9:30 AM to 8 PM UK, possible split off, working on weekends. Contract Type: Full-time, Permanent Reporting To: Sales Team Lead ✈️ Travel: No travel required Start Date: As Soon as Possible **Role Impact** **A Day in the Life...

  • Application Support Specialist

    2 months ago

    Western Cape, South Africa The Foschini Group Full time

    **Join Our Dynamic ESM Systems Team**: **Transforming Service Delivery & Driving Business Agility **About the team** We're a passionate team within TFG's Business Solutions IT department, dedicated to delivering world-class Enterprise Service Management (ESM) solutions. Our culture and people are our greatest strengths. **About ESM** ESM is a strategic...

  • Application Support and Development Specialist

    1 week ago

    Cape Town, South Africa Western Cape Corporate Placements Full time

    Our client is seeking an Applications Support and Development Specialist to join their team. You will be responsible for the delivery of Shared Services IT applications, technical advancements, digital transformation. You will focus on providing and maintaining a robust long-term information system architecture for our Shared Services applications, and...