Application Support and Development Specialist

5 days ago


Cape Town, South Africa Allan and Gill Gray Philanthropy Full time

**Purpose of Role**:
We are a dynamic and forward-thinking organization committed to delivering exceptional services to our valued customers. As part of our Shared Services team, you will play a critical role in ensuring the seamless delivery of IT services, driving technical innovation, and safeguarding our systems.

Allan & Gill Gray Philanthropy Africa (AGGPA) serves as the cornerstone of the Gray group's philanthropic endeavours across the continent. United by our founder's vision, we are committed to making a substantial impact on society by addressing poverty and unemployment.
At the heart of AGGPA, Shared Services is the engine that powers our Finance, HR, and IT services, providing efficient transactional support to our Philanthropic Entities.

As the Application Support and Development Specialist, you will play a critical role in ensuring the seamless delivery of IT services, driving technical innovation, and safeguarding our systems, ultimately contributing to our mission of creating a more caring and prosperous society.

**Objectives of Role**:

- Manage vendor relationships with third-party service providers to ensure excellent service delivery.
- Collaborate with stakeholders on procurement, innovation, development, change management, and maintenance of Information Systems architecture.
- Provide user administration support through our service desk, and perform system configuration and maintenance tasks to ensure efficient availability of systems.
- Manage core and ancillary license agreements to ensure compliance and efficiency.
- Generate detailed reports and visualizations using tools like SQL, Excel, Tableau, or Power BI to support data-driven decision-making.
- Establish ITIL systems and processes to support our shared services model, ensuring efficiency, effectiveness, and continuous improvement.
- Lead and contribute to strategic Information System projects, driving innovation and efficiency.
- All employees in Shared Services are individually and collectively responsible for customer excellence and will be measured in accordance with agreed Service Level Agreements.

**Experience and Qualifications**:
**Qualification and technical skills**:

- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3- 5 years in a similar role.
- ITIL Certification.
- Familiarity with agile project management methodologies.
- Excellent communication and stakeholder management skills.

**Competencies**:

- Identification with the AGGP Africa Vision, Mission and Values.
- Customer-oriented service mindset with excellent communication skills.
- Effective in managing organizational change related to IT systems.
- Strong results orientation and drive.
- Strong sense of accountability and ability to work on multiple assignments.
- Effective soft influencing skills and enthusiasm for collaboration.
- Time management skills and a strong sense of accountability.



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