IT Application Support Specialist

3 months ago


Cape Town, South Africa Impact Full time

**The Company**:
**Why this role is exciting**

**What you will be doing**:

- Troubleshoot and resolve SaaS issues
- Conducts research to understand, explain and resolve technology issues
- Communicates updates to users that have been or may be affected by a problem
- Follows up with users after problems have been resolved
- Utilizes help desk tracking software to present recommendations and improvements for user systems
- Initiates onboarding procedures for new users into the system
- Ensures response times are quick and effective to appropriately resolve requests

**Does this sound like you?**
- 3-5 years of end-user support
- Experience with system integrations
- Experience with creating technical documentation
- Ability to work independently and think creatively
- Intellectual curiosity and a desire to be challenged

**Nice to have**:
Affiliate & Partnerships Industry Fundamentals Certification by PXA

**Benefits/Perks**:

- **Unlimited PTO policy**
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- **Training & Development**
- Learning the advanced partnership automation products
- **Medical Aid and Provident Fund**
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with Momentum for provident fund
- **Stock Options**
- 3-year vesting schedule pending Board approval
- **Internet Allowance**:

- **Flexible work hours**:

- **Casual work environment**

**_Impact is proud to be an equal opportunity workplace. _**_We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know._
- #LI-RL1_



  • Cape Town, South Africa Sabenza IT Full time

    Intermediate Application Specialist Developer - IT Cape Town - Western Cape - South Africa "Spice up your career with us! Seeking an Intermediate Application Specialist to add the perfect aroma to our flavor-packed team!" Qualifications/Experience Required: - Computer science related degree/ and or experience. - Experience the in following ERP systems...


  • Cape Town, Western Cape, South Africa PRR Recruitment Services Full time

    About PRR Recruitment ServicesWe are seeking a highly skilled Application Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Provide technical support and assistance to clients via phone, email, or in-personTroubleshoot and...


  • Cape Town, Western Cape, South Africa Xceptor Full time

    About XceptorXceptor is a leading provider of data manipulation and automation solutions for the financial services industry. Our platform enables businesses to source, curate, normalize, validate, repair, and enrich data to ensure it reaches its destination in a reliable and consistent format.Our MissionAt Xceptor, our mission is to empower business users...


  • Cape Town, South Africa Shoprite Group Full time

    **Purpose of the Job**: **Job Objectives**: Work with Analysts, Developers, Programmers and business to identify and resolve medium to high complexity software issues and effectively support end users. Review and give specialist technical input to technical design specifications. Provide technical support to end users, including support with requests, issues...


  • Cape Town, South Africa Impact.com Full time

    **Our Company**: If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you. If you have a desire to work in an organisation that is: - Passionate about its people - Focused on delivering the very best tech to our...


  • Cape Town, South Africa Impact.com Full time

    **Our Company**: If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you. If you have a desire to work in an organisation that is: - Passionate about its people - Focused on delivering the very best tech to our...


  • Cape Town, South Africa Health Solutions Full time

    **Introduction** **Role Purpose** **Requirements**: - Matric. - 3 Years tertiary qualification (IT degree/ diploma). - Minimum 2 years Support Analyst or Senior Application Support experience. - Basic knowledge of disciplines in an Application Support environment, incident handling, change management, problem management and related areas. **Duties &...


  • Cape Town, South Africa Zoetis Full time

    **POSITION** SUMMARY** The Diagnostics Application Specialist (DAS) role provides in-field customer support within their selected region for the Zoetis Diagnostic range. The DAS identifies equipment and consumable opportunities to ultimately increase instrument placements and utilization. The DAS ensures strategic execution and the attainment of sales,...

  • Application Specialist

    3 months ago


    Cape Town, South Africa Nexford University Full time

    Position Title: Application Specialist - South Africa | Remote Location: Remote **Salary**: Competitive ⏰ Working Rhythm: 9:30 AM to 8 PM UK, possible split off, working on weekends. Contract Type: Full-time, Permanent Reporting To: Sales Team Lead ✈️ Travel: No travel required Start Date: As Soon as Possible **Role Impact** **A Day in the...

  • Application Specialist

    3 months ago


    Cape Town, South Africa Nexford University Full time

    Position Title: Application Specialist - South Africa | Remote Location: Remote **Salary**: Competitive - Working Rhythm: 9:30 AM to 8 PM UK, possible split off, working on weekends. Contract Type: Full-time, Permanent Reporting To: Sales Team Lead ✈️ Travel: No travel required Start Date: As Soon as Possible **Role Impact** **A Day in the Life...

  • Application Support

    3 months ago


    Cape Town, South Africa PRR Recruitment Services Full time

    Application Support – R25k This well-known IT company is looking for a Application Support. (Hybird)Doing Mostly software supporting on the accounting software. Degree is a must! No application will be accepted with no degree. Strong SQL and scripting languages. Send your CV and degree to marinda@prrrecruitment.co.za

  • Is Support Specialist

    5 months ago


    Cape Town, South Africa Progressive Edge Full time

    **IS Support Specialist (T-SQL)** **Cape Town** Join our esteemed Information Systems support team at a leading asset management firm in South Africa! We're seeking a committed IS Support Specialist to play a pivotal role in executing essential operations, configurations, and maintenance on our production systems. Your responsibilities will encompass...

  • IT Support Specialist

    3 months ago


    Cape Town, South Africa Datonomy Solutions Full time

    We are looking for an IT Support Specialist to join our team in Cape Town - Hybrid. This role supports the smooth running of the production applications and infrastructure and is individually accountable for achieving results through own efforts. Role Description: Supports the running of production applications. Provides 24 x 7 first-line standby / support...

  • IT Support Specialist

    3 months ago


    Cape Town, South Africa Datonomy Solutions Full time

    We are looking for an IT Support Specialist to join our team in Cape Town - Hybrid.This role supports the smooth running of the production applications and infrastructure and is individually accountable for achieving results through own efforts.Role Description:Supports the running of production applications.Provides 24 x 7 first-line standby / support for...


  • Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    About the RoleWe are seeking a highly skilled Infrastructure Specialist to join our growing IT team at Communicate Recruitment. As an Infrastructure Support Specialist, you will be responsible for managing and optimizing our IT infrastructure, ensuring seamless network performance, and providing technical support to our internal teams.Key...

  • Application Specialist

    3 months ago


    Cape Town, South Africa Nexford University Full time

    Application Specialist - South Africa | Remote Are you an experienced Telesales Advisor with the ability to drive learner enrollment at an American online university? Join a next-generation university making high-quality affordable education available worldwide. At Nexford University, you will be responsible for advising and guiding potential learners and...


  • Cape Town, South Africa Traderoot Full time

    The Junior Support Specialist is responsible for assisting clients where needed and enhancing the client experience. The role involves processing complaints and issues related to products or services. Additionally, the Junior Support Specialist assists clients with completing purchase requests, upgrade requests and returns, and frequently provides technical...

  • Application Specialist

    3 months ago


    Cape Town, South Africa Bluegrass Digital Full time

    **WHO WE ARE LOOKING FOR**: We are looking for a dynamic and resourceful Application Specialist to join our team, with a keen eye for detail; good communication skills; a sense of ownership and pride in your performance and its impact on our business success. **WHO WE ARE**: Founded in 1996, Bluegrass Digital is a dynamic creative technology company, based...


  • Cape Town, Western Cape, South Africa THE SKILLS MINE (PTY) LTD Full time

    Key ResponsibilitiesProvide first-level technical support to end-users via in-person assistance and technical guidanceTroubleshoot and resolve hardware, software, and network issues to ensure optimal system performanceInstall, configure, and maintain computer hardware, operating systems, and applications to meet business requirementsEnsure that software...


  • Cape Town, Western Cape, South Africa Pink Elephant South Africa Full time

    Job Summary:We are seeking a highly skilled and experienced IT Support Specialist to join our team at Pink Elephant South Africa. As a Deskside Technician, you will be responsible for delivering exceptional client-specific IT support to end users and resolving IT-related issues with efficiency.Key Responsibilities:Visit customer locations to troubleshoot and...