Application Support Specialist
2 days ago
Are you experienced in providing intermediate technical support for business-critical services and/or infrastructure and have project management experience in a progressive ICT environment, with a strong customer focus and a demonstrable track record of innovative thinking, project-based delivery and productive interactions across multiple teams?
The Enterprise Infrastructure and Services division seeks Application Support Specialist -ITSM to develop its ServiceNow based ITSM solution through business requirement gathering, solution specification, implementation, advancing the adoption with business units and provide technical leadership in a complex and heterogeneous systems and infrastructure environment. These roles play a critical part in ensuring that UCT derives value from its investment in IT infrastructure and reports to a senior manager.
**Responsibilities include**:
- Solution design leveraging ITIL and ITSM frame works
- Designing, maintaining, managing, and developing the ITSM (ServiceNow) business-critical ICT system and/or infrastructure service components
- Responsible for developing and implementing, systems and services through project work
- Provide technical leadership
**Minimum requirements include**:
- Experience in designing, configuring, administering, and developing ITSM solutions
- Experience in implementing solutions leveraging the ITIL or other ITSM frameworks
- Proven experience in developing Service Catalogues, CMDB, Workflows and Reporting
- Proven working knowledge of JavaScript, CSS and HTML
**Required non-technical skills include**:
- Ability to prioritize and manage work under pressure
- Excellent written and spoken communication skills
- A strong customer service ethic
- Ability to work as part of a team
- Business requirement, system analysis and problem-solving ability
**The following technical skills and competencies are advantageous**:
- Working knowledge of authentication and authorization technologies and protocols e.g. Single Signon/Federation technologies such as CAS, SimpleSamlPhP, ADFS or Shibboleth
- Working knowledge of operating systems at advanced administration level: Linux and/or Windows
- Working knowledge of virtual hosting environments e.g. VMWare, HyperV, Citrix etc.
- Solid knowledge of network infrastructure services e.g. DNS, DHCP and various networking protocols
- Working knowledge of report writing and data analysis
- Certification in one or more of the following; ITIL, ServiceNow, SolarWinds ServiceDesk, BMC Remedy etc.
The annual remuneration package, including benefits, is R547 299 to R1 066 991 per annum.
**To apply**, please submit the below documents in a **single pdf file**:
- Cover letter, and
- Curriculum Vitae (CV)
UCT reserves the right not to appoint.
**Salary**: R547,299.00 - R1,066,991.00 per year
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma (preferred)
**Experience**:
-
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