Application Specialist

7 months ago

Cape Town, South Africa Nexford University Full time

Position Title: Application Specialist - South Africa | Remote

Location: Remote

**Salary**: Competitive

⏰ Working Rhythm: 9:30 AM to 8 PM UK, possible split off, working on weekends.

Contract Type: Full-time, Permanent

Reporting To: Sales Team Lead

✈️ Travel: No travel required

Start Date: As Soon as Possible

**Role Impact**

**A Day in the Life of an Application Specialist ☀️**

You won't cold call They are aware they've placed the inquiry, and you'll call leads from different levels of the sales funnel as outlined below:
**70% **of the leads requested information about Nexford but may not be ready to start.

**20% **of the leads are keen to get started but need guidance on how to do it.

**10%** just got curious about Nexford but have no intention to study soon.

**Key Responsibilities
**The Constants**:

- You'll continuously engage with your leads via calls making around 80% of your day.
- You'll conduct meaningful discussions with your qualified leads focusing on value-based selling. You don't close sales within one call, and you don't get credit card information. It's not hardcore selling. You must dynamically offer our programs based on the needs of the potential learners.
- Sustain and deepen relationships with potential learners so they keep Nexford in mind when they are ready to study.
- You'll receive continuous support from your Team Lead and operations support team through coaching sessions, training sessions, performance reviews and fun team activities to develop your skills and to achieve your KPIs.
- You'll get updates on your performance every hour, so you know how to manage your time in reaching your KPIs

**The Variables**:

- Collaborate across departments to integrate partners into Nexford's educational ecosystem.
- Assess enrollment performance through data-driven analysis, guiding strategic decisions and optimizing impact.
- Share insights on lead behavior - what they want, what's their challenges, what can we do better as an organization.

**Skills and Qualifications**
- Bachelor’s degree in business administration, Marketing, or related field.
- At least 5 years of proven experience in consultative Telesales or a related field.
- Proven track record in exceeding Telesales targets.
- Outstanding communication and negotiation skills.
- Ability to adjust customer handling and sales techniques based on the prospect.
- High learnability to become an expert in Nexford’s degree programs.
- Discipline and professional maturity for remote work.

**What Does Success Look Like in this Role?**

In the Application Specialist position, success means:

- Meeting or exceeding enrollment targets and productivity metrics, contributing to Nexford’s strategic goals.
- Generating measurable growth, enhancing learner engagement, and raising brand profile.
- Exhibiting proactive, innovative problem-solving and inspiring others through commitment.
- Establishing and nurturing strong internal and external connections, reinforcing Nexford’s image.

**About Nexford University
Higher education re-imagined. Nexford University is designed for a global audience looking to build in-demand skills while earning recognized and accredited credentials. We have reimagined what a modern university experience looks like, torn down the walls of the traditional campus and designed a modern learning experience 100% online. By leveraging technology, we deliver world-class education at a fraction of the cost of traditional universities. Our programs are future-focused and competency-based, enabling you to build practical skills you will use to get ahead in your career. And with no fixed class times, you can flex your learning to fit your schedule. Tuition fees are charged every month, so the faster you graduate, the more money you save. Become part of a global learning community from 110+ countries. Join the movement

**Our goals are clear**:
Empower learners with the skills they need to achieve their career aspirations.

Deliver a 100% online global education, ensuring accessibility regardless of location.

Offer an educational model centered on mastery of workplace competencies.

Foster critical thinking, problem-solving, and lifelong learning skills.

Create a global community, harnessing collaborative technology for learner success.

Provide flexible, affordable, and continuously updated educational opportunities.

At Nexford, we cater to a diverse community of learners, whether they're pursuing a degree to advance their careers, taking courses to enhance their skills, or seeking certifications for professional growth. We provide comprehensive educational opportunities to meet the unique needs of every individual.

**Compensation and Benefits
We understand that attracting top talent requires more than just a competitive salary. We believe in creating an environment where our team members can thrive both personally and professionally. Here are the Compensation and Benefits you can expect as a sta

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