Operations Manager Administration

5 days ago

Johannesburg, South Africa Secondments Recruitment Full time

**Job Advert Summary**:
To lead and manage a team of administrators dealing with claims, data and contributions and ensuring that daily operational administration functions are performed accurately, efficiently and timeously

**Minimum Requirements**:
**REQUIRED MINIMUM EDUCATION/TRAINING**.

Relevant Bachelor’s Degree. Registered with professional bodies - where applicable.

**REQUIRED MINIMUM WORK EXPERIENCE**
- At least 6 years job-related experience (preferably in a pension administration managerial role), which should include at least 2 years’ experience in a management role.
- Analytical with strong planning and administrative skills

**TECHNICAL COMPETENCY REQUIREMENTS**
- Working knowledge of Pension Fund Rules
- Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act, Recognition of Customary Marriage Act, Mental Health Act
- Excellent understanding of Benefit administration and Member Data Management

Knowledge of Law - Section 37 (C) allocation of death benefit lump sums

**BEHAVIOURAL COMPETENCY REQUIREMENTS**

**LEADERSHIP**

Purposeful Leadership
Creates clear strategic direction
Builds high performing teams
Propels and Empowers others to succeed
Grows Talent

**SELF MASTERY**

Emotionally Intelligent
Takes accountability
Act with courage
Resilient
Values diversity

**EXECUTES WITH EXCELLENCE**

Drives Results
Solution focused
Collaborates Effectively
Judgment and Decision-making
Gains Insight through Analytics

**CUSTOMER CENTRIC**

Customer Connectedness
Creative Problem-solving
Champions EPPF brand and reputation

**AGILE**

Adaptable to change
Deals with ambiguity
Learning agility
Innovates for Value
Digitally Savvy

**Duties and Responsibilities**:
1. Manage internal departmental functions and processes.

Develop and implement plans for the section that support Pension Administration services and EPPF’s objectives, ensuring optimisation of current business and workflow processes
Manage and monitor
- all benefit processing activities in accordance with the benefits as defined in the rules of the Fund and applicable legislation.
- the contributions allocation, reconciliation in line with Section 13C (A)
- Data accuracy and integrity all member categories
- Unclaimed benefits and Evidence of Survival reviews, tracing and verification
- Fund valuation and all audits
Ensure that audit controls are in place and audit requests are followed up.
Participate on the Funds’ Committees and take decisions based on formal documentation and administration issues
Organise employer refunds or recover money from employers, as required.
Liaise with stakeholders and deal with escalated queries and issues related to the section.
Manage the administration system, checking that accurate record keeping and query management is adhered to.

2. Project Management

Participate in the Fund’s overall projects as required with continuous focus on Business Processes, system enhancements, omni channel business insight, contributing expertise to enable project objectives to be met.
Draft reports as part of the project deliverables.

Successful management of projects and provision of strong project governance to ensure delivery within scope, budget and timeframe
Ensure that all operational stakeholders regularly report on progress

3. Provide input to the strategic management of the section

Contribute ideas for improved service delivery at Management meetings.
Compile comprehensive business reports for this function, highlighting successes and risks in terms of achieving the section’s objectives.
Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.
Develop, enhance and implement processes and procedures that are relevant to the section and enhance service delivery.
Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration to other areas.
Regular contribution provided in committees and collaboration with stakeholders in terms of required changes and or maintenance of processes or policies in line with legislation and EPPF strategy

4. People Leadership

Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department.
Build a high performing team where the best people are deployed in the right roles and deliver against strategy.
Ensure that all employees are motivated, developed.

5. Financial management

Forecast annual capital and operational expenses, for the section, in line with corporate policy.
Manage costs against approved budget, providing meaningful variance analysis reports.
Investigate methods to contain / reduce costs. Adherence to budget

6. Corporate Governance

Ensure compliance to procedures and relevant legislation
Provide detailed, accurate information for internal and external audi

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