Blitz Team Member

2 months ago

KwaZuluNatal, South Africa Smollan Full time

**Job Summary**:
To deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers. This role also includes creative display building and store set up.

**Key Responsibilities and Deliverables**:
**Drive sell out**
- Comply with call cycle
- Effective management of returned goods system and follow up on damaged goods collections
- Provide feedback regarding store specific issues
- Communicate and escalate stock issues
- Monitor and communicate pricing in stores, investigating identified discrepancies
- Confirmation of pricing in accordance with promotions
- Communicate and implement sales promotional activity as per client brief
- Training of store sales consultants
- Ensure all store sales consultants are registered on MCS and drive uploads
- Capture required sell out data on HHT

**Effective management of shelf health**
- Count stock and determine stock to be merchandised
- Merchandise available stock in line with client brief
- Optimise stock levels, monitor slow/fast sellers and take appropriate action
- Consistent quality checks, respond to poor quality or damaged stock
- Keep area/shelves clean, tidy and uncluttered
- Identify opportunities to cross merchandise and implement
- Communicate and achieve brand objectives
- Management of out of stocks
- Negotiate prime positioning of Samsung products with Store Management

**Effective execution of promotional activity**
- Communicate promotional activities to customers
- Negotiate POP material with store owners / managers
- Ensure promotional activities have been implemented, maintained and reported on
- Provide feedback to relevant stakeholders
- Monitor competitors’ new innovations
- Ensure all in-store staff understand mechanics of promotion and provide feedback to Management
- Carry out Blitz activities from time to time when required. This includes:

- Assisting at new store openings
- Build-up of promotional events and displays as required
- Adhoc promotional activities

**Effective administration**
- Reporting on competitor activities
- Promotional feedback reports
- HHT capture compliance
- Compile monthly promotional calendar
- Ensure assets maintained according to company policy

**Customer service and satisfaction**
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Communication and upkeep of knowledge of promotions /product knowledge to provide advice on use of products
- Build and maintain strong working relationships

**Key Competencies**

Organisational commitment

Teamwork and collaboration

Relationship building

Agility

Performance and results driven

Continuous growth & improvement

Resilience & stress management

Service Excellence

Analysis & problem solving

Sales orientation

Quality and detail excellence

Communication

**Reporting Structure**:

- Reports to: Blitz Team Leader
- Direct Reports: N/A

**Minimum Qualifications**:Diploma at NQF level 5, Driver’s license (code 8)

**Minimum Experience**:2- 3 years sales experience in Consumer electronics

**Knowledge, Skills & Abilities**:Effective Administration

Customer Service Skills

Shelf Management

Communication Skills (verbal & written)

Team Management Skills

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