Front of House Manager 5 Boutique Hotel Mooi Rivier
2 weeks ago
Are you a seasoned hospitality professional with a passion for delivering exceptional guest experiences? We are seeking an enthusiastic **Front of House Manager** to oversee and elevate the front desk operations of our prestigious 5-star boutique hotel.
**Key Responsibilities**:
- Supervise and manage all reception activities, including inquiries, reservations, guest payments, and agent commissions (STO Agreements).
- Ensure accurate rate setups, payment processes, and regular checks for operational efficiency.
- Foster seamless communication between reception, housekeeping, and food & beverage departments to guarantee guest satisfaction.
- Oversee guest reservations, payments, and room allocations, ensuring every detail is impeccably handled.
- Manage guest databases, maintain accurate records, and draft reception staff rosters.
- Handle guest complaints professionally and efficiently, ensuring a calm resolution.
- Assist with room checks and hosting duties as required.
- Monitor daily financial procedures, including day-end checks and debtor management.
**What We’re Looking For**:
- ** Experience**: 3-5 years in a similar front desk role within a 5-star hotel environment.
- ** Skills**: Proficiency in front desk procedures, reservations, financial transactions, and hotel management software (Semper experience preferred).
- ** Personality**: A customer-service oriented professional with strong time management, supervisory, and leadership abilities.
- ** Flexibility**: Willingness to work hospitality hours and extend hours when necessary.
- ** Communication**: Exceptional written and spoken English skills to interact with guests and team members effectively.
**Why Join Us?**
As a Front of House Manager, you'll be the face of our boutique hotel, setting the tone for our guests’ luxurious experience. With direct reporting to the General Manager, you’ll have the opportunity to showcase your leadership skills in a collaborative and guest-focused environment.
**To Apply**:
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