IT Manager

2 days ago


Durban, South Africa Royal Tyres Full time

**Job Title: IT Manager : Royal Tyres**

**Job Summary**:
**Key Responsibilities**:
**1. IT Strategy and Planning**:

- Work closely with the management team to develop and implement an IT strategy that supports business goals.
- Identify technology solutions to drive efficiency, reduce costs, and enable business growth.
- Define and document IT roadmaps, ensuring planned implementations align with business priorities.
- Develop and manage IT budgets for projects, operations, and system maintenance.
- Ensure all IT-related queries and issues are addressed to optimize system usage across the organization.

**2. IT Infrastructure & Systems Management**:

- Evaluate, recommend, and implement software and hardware solutions to improve business operations.
- Ensure robust backup, disaster recovery, and business continuity plans are in place.
- Work with cross-functional teams to ensure IT systems support business needs effectively.

**3. IT Operations & Security**:

- Monitor system performance, troubleshoot issues, and implement solutions to optimize uptime.
- Establish IT policies, procedures, and standards to maintain information security, compliance, and data integrity.
- Ensure system enhancements and upgrades follow structured planning rather than ad-hoc fixes.
- Define KPIs for IT operations and ensure alignment with overall business objectives.

**4. Vendor & Stakeholder Management**:

- Manage relationships with external vendors, contractors, and consultants to ensure cost-effective IT services.
- Establish and maintain strong relationships with key stakeholders to understand and address their technology needs.
- Define and document service level agreements (SLAs) to monitor IT service quality.
- Communicate IT project updates, system changes, and improvements to stakeholders in a structured manner.

**5. Asset Management & IT Governance**:

- Manage IT-related assets, including hardware, software, and licensing, ensuring compliance with governance frameworks.
- Define and implement a structured process for asset identification, tracking, and maintenance.
- Ensure IT assets are recorded accurately in the asset register and managed efficiently.
- Support ongoing business transformation initiatives by aligning IT systems with operational goals.

**Key Performance Indicators (KPIs)**:
1. IT Strategy & Planning

Defined IT roadmap & budget

IT strategy aligns with business objectives

2. IT Infrastructure Management

Reliable IT environment

System uptime, performance, and security compliance

3. IT Operations

Structured IT processes

Defined policies and adherence to governance standards

4. Vendor Management

Effective external collaborations

Documented SLAs and monitored service quality

5. Asset Management

Efficient tracking & control

Accurate assets register and compliance with licensing

**Qualifications & Experience**:

- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum 5 to 10 years of experience in IT management, IT operations, or infrastructure support.
- Experience in the retail and/or wholesale industry is an advantage.
- Strong knowledge of IT systems, ERP solutions, and cybersecurity best practices.
- Proven leadership skills with the ability to manage IT teams and technology projects.
- Excellent problem-solving skills and analytical thinking.
- Strong communication skills to engage stakeholders across all levels.

**Why Join Us?**
- Be a key player in the digital transformation of a growing retail and wholesale business.
- Opportunity to work with cutting-edge technology solutions.
- Lead and develop IT initiatives that drive business efficiency and innovation.
- Competitive salary and career growth opportunities.

If you are an experienced IT Manager looking for an opportunity to make a significant impact, we encourage you to apply

Application Deadline: 2025/01/31


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