Team Leader X10

1 day ago


Umhlanga, South Africa Job Crystal Full time

**Team Leader**

Employment type: permanent

**Salary**: Market related

Location: Umhlanga, KwaZulu-Natal, South Africa

Job Functions: Customer Service

Industries: Business Consulting/Solutions

**SPECIFICATION**

A bespoke consulting business is looking for Team Leaders to drive superior customer service performance delivered to clients and their customers, by achieving outstanding levels of quality and operational efficiency. Delivering a full stack of marketing and sales services.

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:

- Fill your team with A+ Players
- Lead, coach and inspire your team to deliver outstanding customer service performance
- Drive efficiencies within the team to exceed Client SLAs
- Think like a customer and focus on the small details that always matter

**REQUIREMENTS**
- B.Comm or relevant management experience
- 3 years in a Team Leader role in a customer service environment
- Advanced report writing skills (proficient in Excel)
- High levels of analytical capability
- Extensive Customer Service experience

Personal Competencies:

- A Team Player
- Self-managed
- Deliver great insights

**Salary**: R15,000.00 - R18,000.00 per month

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)


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