Retail Operations Manager

2 weeks ago


Cape Town, South Africa Dixie Recruitment Full time

We are seeking a highly capable Retail Operations Manager to oversee and optimize retail operations for a FMCG retail concern in Cape Town.

**Qualifications and Experience**:

- Matric
- Min of 5 years of experience in retail management preferably in FMCG
- Sound knowledge of retail operations, including inventory management, sales, and customer service
- Sales-oriented mindset with a focus on achieving targets and driving revenue growth
- Strong leadership and people management skills, with the ability to inspire and motivate teams
- Proactive and hands-on approach to problem-solving and decision-making
- Excellent multitasking abilities
- Highly reliable, with a strong work ethic and commitment to excellence
- Excellent communication and interpersonal skills
- Must be driven, motivated, and demonstrate a “fire in the belly” attitude towards achieving goals

**Key Responsibilities**:

- **Retail Operations Management**:

- Oversee day-to-day retail operations
- Conduct regular visits to stores
- Manage store inventory
- **Staff Management**:

- Lead and motivate a team of retail staff
- Develop and implement staff rosters
- Provide ongoing training and development
- **HR and Employee Relations**:

- Conduct staff hearings and disciplinary procedures
- Handle employee grievances and conflicts
- Ensure compliance with CCMA regulations and handle related matters
- **Sales and Customer Focus**:

- Drive sales growth
- Foster a customer-centric culture among staff, ensuring high levels of customer satisfaction
- Analyze sales data and market trends to identify opportunities for growth and improvement


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